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Hi @Jorge47
It should get activated as soon as the order gets assigned to your account.
In some cases, you may be required to do a factory reset.
In case you have ordered the services after a span of more than 3 years then there is a possibility that the SIM card on the device could have been deactivated.
See article - https://help.tomtom.com/hc/en-gb/articles/360013902020
i bought the live europe service for renault and the service is not active the subscription does not exist in the account seven days ago and i do not have assistance via phone or email. What do I do
Jorge47
Posts: 5 [Apprentice Seeker]
Answers
It should get activated as soon as the order gets assigned to your account.
In some cases, you may be required to do a factory reset.
In case you have ordered the services after a span of more than 3 years then there is a possibility that the SIM card on the device could have been deactivated.
See article - https://help.tomtom.com/hc/en-gb/articles/360013902020
Regards, Vikram