time takes to activate Live Europe Renault

Jorge47
Jorge47 Registered Users Posts: 5
Apprentice Seeker
edited July 2020 in TomTom Services
How much time takes to activate Live Europe Renault they say that can take 48 hours but i still wait for the activation .

Answers

  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Hi @Jorge47
    It should get activated as soon as the order gets assigned to your account.
    In some cases, you may be required to do a factory reset.
    In case you have ordered the services after a span of more than 3 years then there is a possibility that the SIM card on the device could have been deactivated.
    See article - https://help.tomtom.com/hc/en-gb/articles/360013902020

    Regards, Vikram
  • Jorge47
    Jorge47 Registered Users Posts: 5
    Apprentice Seeker
    i bought the live europe service for renault and the service is not active the subscription does not exist in the account seven days ago and i do not have assistance via phone or email. What do I do
  • Jorge47
    Jorge47 Registered Users Posts: 5
    Apprentice Seeker
    Is it because of corona virus ?
  • Jorge47
    Jorge47 Registered Users Posts: 5
    Apprentice Seeker
    The sd card have one year