I purchased lifetime worldwide maps on my device and now I don't seem to be able to download US maps
avluck
Posts: 3 [Apprentice Traveler]
I purchased a Go Professional 6250 I believe it is which comes with lifetime worldwide maps. I'm travelling to the US next year so wanted to use it. When I try and update/install new maps I only have the option for my current map which is Truck Europe. Is there a reason for this? I can't seem to get any support from Tomtom.
Thank you in advance
Thank you in advance
0
Best Answer
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DougLap
Posts: 8,828 
SuperuserHi @avluck
There is no Phone line support with Tomtom at the momemt with so many working from home.
Regarding the Maps as it does not say in the Units description on the TT website that Worldwide maps are included but says Lifetime Large vehicle map updates are included. World Maps are for cars so it is not clear whether they are included as well.
@VikramK will be able to check the settings for your unit on the TT servers to make sure you are offered all the maps/ updates/ traffic and cameras you are entitled to. Look back here tomorrow.
Doug5
Answers
Superuser
There is no Phone line support with Tomtom at the momemt with so many working from home.
Regarding the Maps as it does not say in the Units description on the TT website that Worldwide maps are included but says Lifetime Large vehicle map updates are included. World Maps are for cars so it is not clear whether they are included as well.
@VikramK will be able to check the settings for your unit on the TT servers to make sure you are offered all the maps/ updates/ traffic and cameras you are entitled to. Look back here tomorrow.
Doug
Thank you for getting back to me. I have looked on the TT website and it says my device is compatible with the map I want - the US, Florida in particular. I can't see any reason why it wouldn't be available. It still gives me updates which I carry out regularly so I know the device is still covered under the "lifetime" part of the deal.
I do see what you mean in the description for the product by I am certain that I've read on numerous occasions it has worldwipe maps.
I'll await the next response but thank you very much for your reply.
Adam
Superuser
@VikramK is on holiday so I have flagged @lampard to see if he can confirm whether the Go Professional 6250 comes with World Maps which is what you thought but is not clear on the website.
By the way when you go to the US do you need the Truck Map or are you going there and will just be using a car so a car map would be suitable.
You will need to add a Micro SD Class 10 memory card size 16gb or Max 32 gb to the unit as the US map and the European map will not all fit on the internal memory. I would recommend a Sandisk, Samsung or similar major make as some of the lesser known cards have had issues in TT units.
Doug
Welcome to the Community! GO PRO 6250 is a Trucker device that comes with the regional Truck maps i.e. Europe for you. Only premium and camper devices have the World maps on it.
Regards, lampard
Superuser
There is the answer. So if you want the USA map then you can decide if you want a car or a Truck version and then will have to pay for it.
Doug
I was sure that it came with Worldwide Maps. I'm going to check I've 100% given the correct model number. Thank you for your help though, its very much appreciated.
Adam