Old Benelux map

Hilbert
Hilbert Registered Users Posts: 10
Novice Seeker
Why is my Benelux map still 10,10 in stead of 10.45. I never get an update since 2018 for this map

Answers

  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    Why can'nt I find a telephonenumber anymore for TomTom
  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @Hilbert.

    There is no phone support at the moment with many working from home.

    Do you get updates for the other maps on the unit?

    If you have more than 1 map on the unit then you could go to Settings/Maps and delete the Benelux map and then go to Add a map and download the latest.

    Doug
  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    Removed the map from GO 5100, reinstalled was the old version again. Removed from drive connect, and now the map is gone without the possibililty to reinstall in drive connect. What is of so cumbersom. Should be a simpel update
  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    Sorry for the stupid automatic corrections . Should be why is it so cumbersom
  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    Was suddenly again in My Drive Connect , but still the old version 10.10
  • DougLap
    DougLap Posts: 10,168
    Superuser
    edited July 2020
    Hi @Hilbert

    Okay lets see what @VikramK has to say after he has had a cjhnace to have a look at your settings on the TT servers.. Look back here tomorrow.

    By the way do you get updates for the other maps on the unit.

    Doug
  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    Yes for Europe
  • DougLap
    DougLap Posts: 10,168
    Superuser
    edited July 2020
    Hi @Hilbert

    Just out of curiosity by any chance did you buy the Benelux map. If so bought maps don't come with lifetime updates.

    By the way always keep 2 maps on the unit as if you are updating your main map and lose it the second map will ensure u can run the unit normally.

    Doug
  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    Yes for Europe, all the maps came with the unit and with lifetime updates
  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @Hilbert

    Okay lets see what @VikramK has to say.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi Hilbert

    Benelux v1010 was a single map purchase and therefore no further updates were offered. I don't think this should be too concerning as you already have the Europe v10.50 latest version installed which will also cover all the countries under(Benelux).

    Regards, Vikram
  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    I disagree this was not mentioned at the purchase was updated till 2018. This map contains more details than European maps. Cheap comment.
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited July 2020
    Hi
    @Hilbert

    A single Map purchase usually only has four quarterly updates....
    Was the Map purchased in 2017 ???
    See.... https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/benelux/

    ATB YFM
  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    No 2015
  • Hilbert
    Hilbert Registered Users Posts: 10
    Novice Seeker
    The 5100 was purchased with all the maps of the world inclusive for all lifetime update.