Unauthorised subscription

Ben_Customer
Registered Users Posts: 1 
New Traveler

New Traveler
I've had a subscription to speed cameras started today. £2.99 was taken by TomTom. I haven't subscribed or given permission to take money from my account. There is NO CONTACT FOR TOMTOM AT ALL. I need to speak to someone urgently to make sure my bank account details haven't been stolen or how this has happened.
1
Answers
-
Hi @Ben_Customer
You need to contact Customer Support.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
When you sign in as advised in the above link you may see a Red Contact Us. tap that and type Help in next box. Then Contact us a the bottom of the Help Headed box
The you hopefully will see a box with Chat/Email.
Doug0 -
@Ben_Customer
ElsewhereVikramK wrote:All subscriptions that end in 2020 will be auto-renewed directly. Customers will be charged directly for either Speed Cams, Live Services.
(4.2 in our T&C > https://www.tomtom.com/en_gb/legal/terms-and-conditions )
If a subscription ends in 2018, 2019 customers receive a 30 days notice to cancel. If they don't cancel within the 30 days, they will be charged monthly until they cancel the subscription via: https://www.tomtom.com/en_gb/account/details.html#my-subscriptions.
(4.2 in our T&C > https://www.tomtom.com/en_gb/legal/terms-and-conditions )0 -
Ben_Customer wrote: »I've had a subscription to speed cameras started today. £2.99 was taken by TomTom. I haven't subscribed or given permission to take money from my account. There is NO CONTACT FOR TOMTOM AT ALL. I need to speak to someone urgently to make sure my bank account details haven't been stolen or how this has happened.
I've just received an email stating exactly the same. Money have been taken out of my account without any notice. I've never subscribed for that service. Tried my PayPal resolution but they refused to help. Can anyone look into this.
0 -
Hi , I updated my tomtom 600 couple of days back.
After the update, I cannot see any speed cameras in my tom tom.
Also I bought the speed camera subscription, but still I am not seeing any camera in tomtom.
Please let me know , how to resolve this problem.
Regards
Dhruv0