Unauthorised subscription

Ben_Customer
Ben_Customer Registered Users Posts: 1
New Traveler
in TomTom Services
I've had a subscription to speed cameras started today. £2.99 was taken by TomTom. I haven't subscribed or given permission to take money from my account. There is NO CONTACT FOR TOMTOM AT ALL. I need to speak to someone urgently to make sure my bank account details haven't been stolen or how this has happened.

Answers

  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @Ben_Customer

    You need to contact Customer Support.

    https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

    When you sign in as advised in the above link you may see a Red Contact Us. tap that and type Help in next box. Then Contact us a the bottom of the Help Headed box
    The you hopefully will see a box with Chat/Email.

    Doug
  • Niall
    Niall Posts: 11,112
    Superuser
    edited July 2020
    @Ben_Customer

    Elsewhere
    VikramK wrote:
    All subscriptions that end in 2020 will be auto-renewed directly. Customers will be charged directly for either Speed Cams, Live Services.

    (4.2 in our T&C > https://www.tomtom.com/en_gb/legal/terms-and-conditions )

    If a subscription ends in 2018, 2019 customers receive a 30 days notice to cancel. If they don't cancel within the 30 days, they will be charged monthly until they cancel the subscription via: https://www.tomtom.com/en_gb/account/details.html#my-subscriptions.
    (4.2 in our T&C > https://www.tomtom.com/en_gb/legal/terms-and-conditions )
  • boronczyk.bartosz_un38
    boronczyk.bartosz_un38 Registered Users Posts: 5
    Master Traveler
    Ben_Customer wrote: »
    I've had a subscription to speed cameras started today. £2.99 was taken by TomTom. I haven't subscribed or given permission to take money from my account. There is NO CONTACT FOR TOMTOM AT ALL. I need to speak to someone urgently to make sure my bank account details haven't been stolen or how this has happened.

    I've just received an email stating exactly the same. Money have been taken out of my account without any notice. I've never subscribed for that service. Tried my PayPal resolution but they refused to help. Can anyone look into this.

  • Dhruv
    Dhruv Registered Users Posts: 1
    New Seeker
    Hi , I updated my tomtom 600 couple of days back.
    After the update, I cannot see any speed cameras in my tom tom.
    Also I bought the speed camera subscription, but still I am not seeing any camera in tomtom.
    Please let me know , how to resolve this problem.
    Regards
    Dhruv

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