traffic alerts not working

Rich1986 Registered Users Posts: 2
New Seeker
Friday 24/7/2020 I had a notification to say my speed camera service had expired and noticed I hadn't got any traffic updates. I figured my traffic had expired too, however when I got home and connected to the computer I noticed it said my traffic expires in about 2 months...? Not sure how as I presumed it would expire at the same time, anyway... i purchased a year's subscription and its still not working, and now I'm not sure if I've purchased the correct thing. I'm a lorry driver and need this working for my job, ive tried the contact numbers but it automatically says email or live chat however I cannot find a way of emailing or chatting with a human to sort this issue.