No sound on GO Navigation App

HarryM_1

No sound at all. Volume on maximum, voice instructions on.

Mod edit: This discussion was created from comments split from: No sound on mobile app.

DougLap

Hi @HarryM_1

Is the Speaker icon left end of the sound bar crossed through. If it is Tap to turn spealker on.

Also could you just try Pressing the Phones volume + button when you expect an Instruction. Been known to resolve the problem even if Volume was okay on the phone prior to starting the App..

Doug

HarryM_1

No, that's not it. Tried all the obvious stuff. I have an iPhone and an iPad, no sound on either.

DougLap

Hi @HarryM_1

Maybe @lampard may have a suggestion. We may have missed him if so he will be back on the forum tomorrow. Look back here.

Doug

SinglePointSafety

Is your phone connected to the infotainment system via Bluetooth, or is BT on? If so, all navigation instructions will go to the BT channel and your phone will be silent. This is a known problem that TT refuse to correct. If you need BT and it's linked to the infotainment, go into the phone settings, find BT, find the entry for your car infotainment, in the settings untick media audio (your phone settings may differ, but you get the idea).

HarryM_1

No, don't have infotainment system. Have tried with bluetooth on and off.

HarryM_1

Still no sound.

DougLap

Hi @HarryM_1

In iTunes on your phone is the music volume on as the Volume setting in Voices in TT Go App says the Voice volume as a % of the music volume.

Doug

HarryM_1

Volume on maximum, still no sound.

YamFazMan

Hi
@HarryM_1
Maybe ???....
If my iPhone is connected to the Ford Sync in my Fiesta....
Then there are NO spoken instructions from the TT Go App....
Disconnect Ford Sync and the spoken instructions work on the TT GO App....

Stay Safe... ATB YFM

SinglePointSafety

OP has already said he is not connecting to a car's infotainment system - I covered this is my response, because the Bluetooth issue is well-known ie if BT is on, no device sound

The problem sounds like a very tricky one - the standard advice will be to uninstall and then reinstall, which is a real pain, but it seems somehow it's the only cure

HarryM_1

Tried uninstall/reinstall. Coming round to the idea the answer is MapsMe.

lampard

Hi there @HarryM_1

What app version are you using on your iPhone?

Regards, lampard

HarryM_1

2.2.1

HarryM_1

Updated to 2.3 and now have sound on iPhone not via bluetooth.

DavidCA

I have updated to 2.3, but no luck getting sounds I am afraid!

HarryM_1

What I don't understand is this worked fine two years ago, worked over bluetooth and through the car's system. Now nothing.

lampard

Hi @HarryM_1

Since you're using version 2.3, Do you see the below option under the Main Menu screen (left bottom corner)? Clicking on it should populate the prompt to select the audio output source. Can you see 'car' as an output source?


Regards, lampard

TpDay79

I only ever have phone volume on low (catch-up radio before sleeping) so even 100% of Music volume is very quiet. I always forget to set Music volume high before a trip so always need to pull-in when on the road to increase Music volume. Any way of separating the TT instructions-volume from Music volume? iPhone SE with GO v2.3.