Speed cameras have totally disappeared after the last update

KevBrook
KevBrook Registered Users Posts: 1
New Traveler
edited November 2020 in TomTom Services
Speed cameras have totally disappeared after the last update. I can sometimes get them back on after logging out of my drive logging back into my drive and turning on and off my sat nav. I have a lifetime subscription to camera updates. Please help as this has been happening for weeks☹️
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Answers

  • Ddasweet
    Ddasweet Registered Users Posts: 1
    New Traveler
    I have the exact same issue any updates to the device to implement correctly appears to require a system reset and then log back on. This was not the case around a month ago. Painful.
  • LittleTyke
    LittleTyke Registered Users Posts: 60
    Legendary Explorer
    My speed camera alerts stopped working the day after a system update on 10/Nov/20. But my speed camera subscription doesn't expire until 13/Apr/2021. I'm waiting for a fix from TT Support. Earlier they asked me to do a factory reset, which I did. But a test drive just now showed that the alerts are still not working when I passed a fixed camera.
  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    Hi
    @LittleTyke
    Tap 4Dot (.... Menu) -->
    Are any of the Sound Icons slashed through ???

    dy49cl5hc6cc.jpg
    Stay Safe... ATB YFM
  • LittleTyke
    LittleTyke Registered Users Posts: 60
    Legendary Explorer
    YamFazMan: No sound icons are slashed through.

    I think I have discovered what the problem is, but cannot explain why it happens:

    Today I went shopping and passed three fixed speed cameras. The Speed Camera alert warning sound was NOT triggered before any of the speed cameras.
    .
    When I checked in Settings\System\About then looked under Subscriptions, both 'Traffic' and 'Speed Camera Updates' were greyed out with a line or cross over the icons.

    However, when I returned home and was in reception range of my home WiFi, both entries had changed to 'Activated'. When I tap the arrow in front of the Speed Camera Updates it says: "Your device automatically receives location updates for fixed and mobile cameras in real time. Your subscription expires on 12/04/2021' (that means 12 Apr 21 in GB).

    So for some reason, as soon as I am outside reception range of my home WiFi, the Activation status is lost both for Traffic and for Speed Camera Updates. Tomorrow I'll drive out again and take a screenshot in daylight.

    NB: This all happened after the recent system update last week.

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