How to upgrade?

schnurgly
schnurgly Registered Users Posts: 4
Apprentice Seeker
I would like to upgrade for unlimited mileage. I use the TomTom Go App 1.10 under IOS 10. How can I upgrade? Only version 2.3 under IOS 12 is available in the Itunes store. A separate in-app purchase is not possible.
What can I do?

Answers

  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi @schnurgly

    Do you still have the GO Mobile App installed? What iOS version is installed on your Phone?

    Regards,
    lampard
  • schnurgly
    schnurgly Registered Users Posts: 4
    Apprentice Seeker
    Yes, I have Tomtom Go installed. My IOS is 10.3.1 TomTom Europe is also installed.When I touch the TomTom Go icon, TomTom Europa starts.
    If only TomTom Go is installed, TomTom Go starts and I have 75 km free. I cannot use a subscription via Tomtom Shop in the old APP because the links are not active. I could buy voices. It has been 3 years now and the free upgrade time of TomTom Go has expired. Restore purchases works, but the account has no credit.
    Neither the App nor itunesStore can buy a subscription. What can I do?
  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi @schnurgly

    We stopped subscription renewal a long time ago with Go Mobile App(iOS) and migrated all the existing users with a subscription to the new GO Navigation App. The new app requires iOS 12 or later and you won't be able to install it, unfortunately. Maybe, you can get in touch with our support via Emai/Chat and see if they can do something for you.

    Regards, lampard