I can't syncronize — TomTom Community

I can't syncronize

Hello my problem is when I plug my whatch for the first time It's no problem, but after a training day, when I try to conect it to the mobile app (ios) it's no conection. Only I can do it erasing the device in the app and in settings - bluetooth - erasing it again. I must do it en each training...

Help please!!!

Answers

  • tfarabaughtfarabaugh Posts: 16,169
    Superusers
    Your only option is to reset the connection following these steps and hope for the best that it sticks. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
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