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Pre-sales Questions- Product Specification & Features

My new Go Premium X

ru1n3s1628PRru1n3s1628PR Posts: 3 [Novice Seeker]
in Pre-sales Questions- Product Specification & Features
From the start the installation of the program went wrong. I could connect to WIFI. But during downloading maps it stopped.
When I start the tomtom, it opens with a screen, saying, No map available, you must, at least, add 1 map defore you can use your device.
With a button "add a map".
When pressed it saya add a map, available space 12,15 GB.
Nothing to show? You can buy more maps at tomtom.com/maps.
When the returnbutton is pressed, the same screens open.
The only way to get out of this is to push the main button and than I can switch of the tomtom.
Is there anything that I can do to get the thing started?
Any help is welcome

Best Answer

  • ru1n3s1628PRru1n3s1628PR Posts: 3 [Novice Seeker]
    Accepted Answer
    Dear persons who helped me with this issue. Thanks, it's working now as a razorblade
    We say this in the Netherlands whwn a thing works fine and sharp.
    Problem solved and I'm a happy man, thanks again!

Answers

  • DougLapDougLap Posts: 8,003
    Superuser
    Hi @ru1n3s1628PR

    Does this help. You should not buy any maps.

    https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest

    If not then hopefully when @VikramK is back on the forum on Monday he can enable you to have a map and the correct settings on the TT servers so you can start he restoration process.

    When doing any updating you should do them 1 time at a time and if one of the updates is an Operating System update then you should only do the Force Ticked updates and not include any others.

    Here is a video on Updating your device.

    https://discussions.tomtom.com/en/discussion/1034265/updating-your-navigation-device-using-wi-fi/p1?new=1

    Doug
  • ru1n3s1628PRru1n3s1628PR Posts: 3 [Novice Seeker]
    Doug, thanks for the info. I wait a couple of days for a reaction fromVikramK
  • YamFazManYamFazMan Posts: 19,478
    Superusers
    Hi
    @ru1n3s1628PR
    Welcome to the site....
    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....

    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
  • ru1n3s1628PRru1n3s1628PR Posts: 3 [Novice Seeker]
    Accepted Answer
    Dear persons who helped me with this issue. Thanks, it's working now as a razorblade
    We say this in the Netherlands whwn a thing works fine and sharp.
    Problem solved and I'm a happy man, thanks again!
  • YamFazManYamFazMan Posts: 19,478
    Superusers
    Hi
    @ru1n3s1628PR
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
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