after return to factory settings all the voices are disappeared

Harryzwiers
Registered Users Posts: 2 
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Answers
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Hi
@Harryzwiers
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
Stay Safe... ATB YFM0 -
Thank you YFM, I thought that it would help but it didn't. I had downloaded one free voice, and that is still the only voice on my system after the reset.0
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Hi @Harryzwiers
Welcome to the community! A computer voice - Serena has been activated for your device. Please check for updates in MyDrive Connect.
Regards, Vikram0