after return to factory settings all the voices are disappeared

Harryzwiers
Harryzwiers Registered Users Posts: 2
New Seeker
in Devices using MyDrive Connect
GO 5000
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Answers

  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    edited July 2020
    Hi
    @Harryzwiers
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    Stay Safe... ATB YFM
  • Harryzwiers
    Harryzwiers Registered Users Posts: 2
    New Seeker
    Thank you YFM, I thought that it would help but it didn't. I had downloaded one free voice, and that is still the only voice on my system after the reset.
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi @Harryzwiers

    Welcome to the community! A computer voice - Serena has been activated for your device. Please check for updates in MyDrive Connect.

    Regards, Vikram

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