Lifetime traffic expired?

Scott636
Scott636 Registered Users Posts: 6
New Seeker
edited December 2021 in Devices using Wi-Fi®
I purchased a 6250 pro as it had the lifetime traffic but after 2 weeks it has expired ????

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Answers

  • Scott636
    Scott636 Registered Users Posts: 6
    New Seeker
    Also keeps going blank and try’s to restart
  • DougLap
    DougLap Posts: 9,844
    Superuser
    edited July 2020
    Hi @Scott636

    Hopefully @VikramK can look at the settings for your unit and change them if necessary on the TT servers. Look back here later.

    Regarding going blank and you using the supplied charger and cable. Plugging the cable into a OSB socket will not supply sufficient power and the battery will go flat .This maybe why it is losing Traffic as well.

    Doug
  • Scott636
    Scott636 Registered Users Posts: 6
    New Seeker
    @DougLap ok thanks, I plug it in with the supplied cable into a 12v socket
  • DougLap
    DougLap Posts: 9,844
    Superuser
    edited July 2020
    Hi @Scott636

    Are you using the supplied socket or a 3rd parties. Some of the 3rd parties are not working with the Tomtom units as you would expect.

    Have you got another Electronic unit close by ie a Toll device for example.

    Doug
  • Scott636
    Scott636 Registered Users Posts: 6
    New Seeker
    @DougLap im using all that was in the box nothing after market
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @Scott636

    Welcome to the community!

    Please do a soft reset and check for updates. The services should get activated automatically.....



    Regards, Vikram
  • Scott636
    Scott636 Registered Users Posts: 6
    New Seeker
    @DougLap @VikramK i will try this now and let you know how it goes
  • Scott636
    Scott636 Registered Users Posts: 6
    New Seeker
    @DougLap @VikramK all seems to have worked subscription is back up and running, thank you for your help much appreciated.
  • DougLap
    DougLap Posts: 9,844
    Superuser
    Hi @Scott636

    Glad you are sorted.

    Doug