TomTom MyDrive Connect doesn't recognize my SD Card

JaGar
JaGar Registered Users Posts: 2
Novice Seeker
I purchased an updated map from TomTom but am unable to update my SD card with TomTom MyDrive Connect or TomTom Home

Answers

  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @JaGar

    Welcome to the community!
    Which TomTom built-in model do you have?

    Thanks, Vikram
  • JaGar
    JaGar Registered Users Posts: 2
    Novice Seeker
    Hi Vikram, Mazda CX5 2015 in dash. Takes an SD card. The Tomtom mydrive connect expect a USB computer connection and not an SD connection and there the process of updating the SD card sadly ends. This is as close to customer support that I could get to online, so any help would be appreciated.
    Thanks
    Jason
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    edited July 2020
    Hi Jason

    I don't find the devices is linked to your TomTom account so I am unable to confirm is the purchased map is active or no.
    See the steps here to get in touch with our customer service.

    Thanks, Vikram