go 6200 WiFi Shows Service Unavailable although it is activated

AndySw
AndySw Registered Users Posts: 9
Master Traveler
in TomTom Services
My go 6200 WiFi Shows "Service Unavailable" although in the system area is shows as "Activated" I have carried out the drum roll reset a few time but no joy. Can amyone help please.

Answers

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi @AndySw

    Have you tried the troubleshooting steps advised on this article -https://help.tomtom.com/hc/en-us/articles/360014530220

    If yes, then I would recommend that you contact customer service...

    Thanks, Vikram
  • AndySw
    AndySw Registered Users Posts: 9
    Master Traveler
    Hi Vikram
    Thanks for the info. The reset worked thank you. I was unaware that the traffic was not working for a while and getting frustrated with the unit trying to route me down closed roads. I only noticed that traffic was disabled when in the menu as it didn't show in the route bar as it is now. I can resolve this with a drum roll reset but have you any idea why it didn't show as inactive in the route bar?

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