TomTom start XL CANT USE THIS MAP ON THIS DEVICE AFTER UPDATE ERROR — TomTom Community

GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)

TomTom start XL CANT USE THIS MAP ON THIS DEVICE AFTER UPDATE ERROR

samba90samba90 Posts: 5 [Apprentice Seeker]
in GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)
I've connected old TomTom Start XL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Europe_Central-100262. Can you help with that? thx

Answers

  • DougLapDougLap Posts: 6,903
    Superuser
    Hi @samba90

    Hopefully @VikramK can sort out your map tomorrow . Look back here then

    Doug
  • VikramKVikramK Posts: 10,906 Moderator
    Hi @samba90

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • samba90samba90 Posts: 5 [Apprentice Seeker]
    thx for the help , i have send you the device id via private message. @VikramK
  • samba90samba90 Posts: 5 [Apprentice Seeker]
    Hey ! Someone can help me? @VikramK @DougLap
  • VikramKVikramK Posts: 10,906 Moderator
    edited July 2020
    Hi @samba90
    Thanks for sending the serial number.
    A map has been reactivated for your device. Connect your device to TomTom HOME and remove the existing map first.
    Download a fresh version offered as a download in TomTom HOME.

    Regards, Vikram
  • samba90samba90 Posts: 5 [Apprentice Seeker]
    Thank you very much really apprecciated @VikramK
  • samba90samba90 Posts: 5 [Apprentice Seeker]
    Thanks @VikramK it works like a charm ❤️ Peace✌️
  • DougLapDougLap Posts: 6,903
    Superuser
    Hi @samba90

    Glad you are sorted

    Doug
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