TomTom start XL CANT USE THIS MAP ON THIS DEVICE AFTER UPDATE ERROR

samba90
samba90 Registered Users Posts: 5
Apprentice Seeker
I've connected old TomTom Start XL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Europe_Central-100262. Can you help with that? thx

Answers

  • DougLap
    DougLap Posts: 9,828
    Superuser
    Hi @samba90

    Hopefully @VikramK can sort out your map tomorrow . Look back here then

    Doug
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Hi @samba90

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • samba90
    samba90 Registered Users Posts: 5
    Apprentice Seeker
    thx for the help , i have send you the device id via private message. @VikramK
  • samba90
    samba90 Registered Users Posts: 5
    Apprentice Seeker
    Hey ! Someone can help me? @VikramK @DougLap
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    edited July 2020
    Hi @samba90
    Thanks for sending the serial number.
    A map has been reactivated for your device. Connect your device to TomTom HOME and remove the existing map first.
    Download a fresh version offered as a download in TomTom HOME.

    Regards, Vikram
  • samba90
    samba90 Registered Users Posts: 5
    Apprentice Seeker
    Thank you very much really apprecciated @VikramK
  • samba90
    samba90 Registered Users Posts: 5
    Apprentice Seeker
    Thanks @VikramK it works like a charm ❤️ Peace✌️
  • DougLap
    DougLap Posts: 9,828
    Superuser
    Hi @samba90

    Glad you are sorted

    Doug