TomTom start XL CANT USE THIS MAP ON THIS DEVICE AFTER UPDATE ERROR

samba90

I've connected old TomTom Start XL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Europe_Central-100262. Can you help with that? thx

DougLap

Hi @samba90

Hopefully @VikramK can sort out your map tomorrow . Look back here then

Doug

VikramK

Hi @samba90

Welcome to the community!

Could you send me the serial number of your device through a private message, please?

Thanks, Vikram

samba90

thx for the help , i have send you the device id via private message. @VikramK

samba90

Hey ! Someone can help me? @VikramK @DougLap

VikramK

Hi @samba90
Thanks for sending the serial number.
A map has been reactivated for your device. Connect your device to TomTom HOME and remove the existing map first.
Download a fresh version offered as a download in TomTom HOME.

Regards, Vikram

samba90

Thank you very much really apprecciated @VikramK

samba90

Thanks @VikramK it works like a charm ❤️ Peace✌️

DougLap

Hi @samba90

Glad you are sorted

Doug