I plug in the device & My Drive connect (the latest version) switches from "Not Connected" to "Connecting". The device screen shows the small Computer Icon & pops up "Connecting to your computer". After a couple of minutes My Drive Connect shows "Not Responding" & the screen of the device has not changed. I have previously been able to update the device using this computer & USB cable.
Any suggestions on how I can proceed? Other than not being able to update it the SatNav seems to be working OK.
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Answers
Welcome to the community!
From the description you have provided it seems to me that it could be a fault with the cable or the USB connection on the computer. Have you tried a different port or a different cable?
Also, see our article here-https://help.tomtom.com/hc/en-us/articles/360013900240
Thanks, Vikram
I'll check out the article next
I will attempt to reinstate the driver & post the results
Now I am transferring all my private IP's to my Garmin, manually. Guess why?
I have blown air into the USB slot from a photographic lens cleaner & it does not look clogged or damaged. I have not heard of a USB port just stopping - and given that the status switches from "Not Connected" to "Connecting" & plugging it in causes the driver to be reinstalled I would not have thought that was the problem
Is it possible to reload the software via the SD card slot?
I have no idea what is going on, but at least it is now up to date