Start 25 "Not Responding"

FreyaH

I plug in the device & My Drive connect (the latest version) switches from "Not Connected" to "Connecting". The device screen shows the small Computer Icon & pops up "Connecting to your computer". After a couple of minutes My Drive Connect shows "Not Responding" & the screen of the device has not changed. I have previously been able to update the device using this computer & USB cable.

Any suggestions on how I can proceed? Other than not being able to update it the SatNav seems to be working OK.

VikramK

Hi @FreyaH

Welcome to the community!
From the description you have provided it seems to me that it could be a fault with the cable or the USB connection on the computer. Have you tried a different port or a different cable?

Also, see our article here-https://help.tomtom.com/hc/en-us/articles/360013900240

Thanks, Vikram

FreyaH

I rechecked just now, different cable (which my phone can connect with) & different port. Same result.
I'll check out the article next

FreyaH

My PC is Windows 10. The Device manager was showing just "TomTom" but now is showing "unknown device" - I reinstalled the MyDrive Connect.
I will attempt to reinstate the driver & post the results

FreyaH

Did a soft reset on the SatNav, deleted the "unknown device" & rebooted the PC. I plugged the Start 25 back in & got a TomTom" device listed under the network adapters, but it has made no difference, I'm still getting "Connecting" as soon as I plug it in, then after a couple of minutes "Not Responding". The device just sits on the Connecting to your computer" screen

PeterDK

Same here, and it worked previously, actually I liked TomTom Home better as it had more functions. Now I try to cancel my speed-camera subscription - why have it if you can't install it? That doesn't work either. I am billed, but my account shows "no subscriptions".
Now I am transferring all my private IP's to my Garmin, manually. Guess why?

FreyaH

I have also tried a "hard reset" - by holding the power button for 20 seconds, then tapping it 3 times. The device went into recovery mode & the MyDrive connect showed "connecting" - and then "not Responding"

I have blown air into the USB slot from a photographic lens cleaner & it does not look clogged or damaged. I have not heard of a USB port just stopping - and given that the status switches from "Not Connected" to "Connecting" & plugging it in causes the driver to be reinstalled I would not have thought that was the problem

Is it possible to reload the software via the SD card slot?

FreyaH

And I just installed MYDrive connect on a laptop & the device updated at the first attempt. Both laptop & desktop (which I have used to update the SatNav before)are Windows 10
I have no idea what is going on, but at least it is now up to date

NS4U

Same things happening here....tried several cables with same result even tried cable from car but nothing connects!! There is no tomtom in network adapters.....

Haitham0318

Same problem here but with a Tomtom Via 180