Go 40 will not pair with new Samsung Galaxy A51 bluetooth

MRick
MRick Registered Users Posts: 4
Novice Seeker
I am in the UK and not able to pair my Go 40 with my new Samsung Galaxy A51 phone using bluetooth.
I have switched on bluetooth tethering on the phone, made sure the device was discoverable (the phone connected instantly to the audio device in the car), deleted the previously paired phone from the TomTom and did a drum roll restart, but the phone and the Go 40 just do not 'see' each other.

Has anyone else had a problem with this phone and their TomTom device?
Any suggestions on how to fix this please?

Thanks.

Answers

  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @MRick

    Welcome to the community! I would recommend once again deleting the pairing on the phone and performing a factory reset on the device.
    Main menu- Settings- System- Reset device.

    To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

    See user guide

    Once the factory reset is done, try pairing the GO 40 again.

    Regards, Vikram
  • MRick
    MRick Registered Users Posts: 4
    Novice Seeker
    Hello Vikram,

    Thanks for your reply.
    I did a factory reset on my Go 40 and tried pairing with my phone, but the two devices are still not seeing each other - pairing was not successful.
  • MRick
    MRick Registered Users Posts: 4
    Novice Seeker
    Tried a drum roll restart on my Go 40 after the factory reset and restarted my phone and they have now successfully paired :)
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @MRick

    Glad you are sorted. Thanks for the additional info on what you did.

    Doug
  • MRick
    MRick Registered Users Posts: 4
    Novice Seeker
    No problem. Though i would just add what i did to get it sorted as it may be of help to others with similar issues in the future.
  • Country Cathy
    Country Cathy Registered Users Posts: 3
    Apprentice Traveler
    all of a sudden my tomtom won't come on I have the tomtom GO 620
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @Country Cathy

    Why have you posted this again but here instead. You have not answer my post on your other Question. Best to keep all in one place so people can see what has been suggested already.

    Doug