How can I find a way from the endless loop as shown in one of the videos. I folllowed the resetinstr — TomTom Community

How can I find a way from the endless loop as shown in one of the videos. I folllowed the resetinstr

I followed the resetinstructions several times, even mananged to connect in time and i keep coming back with the same annoying loop.

Best Answer

  • Arlet34Arlet34 Posts: 4 [Apprentice Seeker]
    Accepted Answer
    Thanks a lot, this loooks very promising. I've managed to print the total comment and I'm going to work through it, line by line.
    I will be back with the result.

    Stay safe, Arlet34

Answers

  • YamFazManYamFazMan Posts: 17,059
    Superusers
    Hi
    @Arlet34
    Welcome to the site...
    Which Map were you trying to install... Was it the Full Europe Map[/b]
    The early Maps fitted easily onto 8 GB on-board Memory, but the Map sizes increases with every update... Now the 8 GB limit on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    The latest NAV4 Full Europe Map size is now 9 GB +

    @VikramK or @lampard the Forum Moderators can add a small Map to your Account to get you passed the 'Catch22' No Maps Found error....
    See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043

    Stay Safe... ATB YFM
  • VikramKVikramK Posts: 9,886 Moderator
    @Arlet34
    Small map has been added for your TomTom. Please check for updates, the map of Benelux should be offered as a download.

    Thanks, Vikram
  • Arlet34Arlet34 Posts: 4 [Apprentice Seeker]
    I wasn''t trying to download anything. I was trying to use it in the car and than it came with this loop (a computerscreen and a TomTom screen, not connected with the cable, but a red X cross in between) At first I thought optimistycly that connecting with My drive would solve the problem, but after all the hours I've spent trying, I now am rather pessimistyc, but I still hope there is a solution.

    Thanks, Arlet
  • YamFazManYamFazMan Posts: 17,059
    Superusers
    edited July 24
    Hi
    @Arlet34
    It looks like Recovery Mode has initialized on your device.....
    When in Recovery Mode... The device MUST be capable showing as CONNECTED over a USB Cable for the Recovery process to complete....

    Tomtom FAQ....
    Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and a connection to MDC is NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with Image of a PC and a Red Cross or a Screen displaying a Spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 17,059
    Superusers
    edited July 24
    Hi again....
    @Arlet34
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect the necessary CPR to bring it back to life...

    If you have installed MyDrive Connect to the default location using Windows 10
    It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
    Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml

    A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect

    NEVER... Have your Tomtom device connected to your PC when....
    (1)... The first Install of MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
    (2)... Updating the MyDrive Connect program
    (3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown in the link below)
    It can have an adverse effect on the USB Driver install….


    Note... You cannot delete a file from within a Program, when the Program is already running...
    You MUST quit MyDrive Connect EVERY time you want to delete the Home3 and MyDriveConnect folders...
    _______________________

    Method…
    If MyDrive Connect auto 'Starts when your Computer starts' (Default)...
    (1)... Disconnect the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button (Do not reconnect your device to your PC)
    (1.1)...
    Then 'Right Click 'on the MyDrive Connect Icon on the PC Taskbar and Click 'Quit' MyDrive Connect....

    9gc4io81mxon.jpg
    OR

    You could use 'Task Manager' to Quit MyDrive Connect
    Method....
    On the keyboard press Alt + Ctrl + Delete
    Select 'Task Manager'

    8pffa48h9lao.jpg
    (1)... Right Click on Tomtom MyDrive Connect --> Select 'End Task'
    (2)... To open the ‘Run Box’ on the PC
    Press the 'Windows button' + 'R' Key
    (3)... The Run Box opens... Type into the ‘run’ box.... %localappdata%/TomTom
    (4)… Press Enter
    (5)... A new window opens
    (6)... Delete both the Home3 and the MyDrive Connect folders; they are the most likely to be corrupted
    (7)… Close all windows
    (8)... Turn on the SatNav and reconnect it to the PC
    (9)... Open/Run ‘My Drive Connect...

    A small Menu Window opens with 3 menu options....
    hskjc7anfu9d.jpg
    Important....
    Option (2) Needs to selected for MyDrive Connect to work correctly....

    The 1st & 3rd options are optional (I always deselect both options and set up a Desktop Short-cut to Start MyDrive Connect, I don't want MDC running all the time on my PC)

    (10)... Click OK
    (11)... Login to MyDrive Connect as if was a fresh install...
    Hopefully all should now be well

    Note... You may want to create a Desktop Short-cut to the access the Home3 and the MyDrive Connect folders
    If you have installed MyDrive Connect to the default location using Windows 10
    The full short-cut path Is here...
    C:\Users\"Your Computers Name goes here" \AppData\Local\TomTom

    Stay Safe... ATB YFM
  • Arlet34Arlet34 Posts: 4 [Apprentice Seeker]
    Accepted Answer
    Thanks a lot, this loooks very promising. I've managed to print the total comment and I'm going to work through it, line by line.
    I will be back with the result.

    Stay safe, Arlet34
  • Arlet34Arlet34 Posts: 4 [Apprentice Seeker]
    Hi YamFazMan,
    Yahoooo!! it worked!!!
    I don't know what exactly, because at the first attempts to follow the advices, nothing changed. But than I began to remember things from my computer course way back and at the end I totally removed MyDrive and than did a complete new start. That seemed to have done the trick. I left it unattended and when I retuturned at my little computerrrom today it surprised me with the menu screen.
    Anyway thanks an awful lot.

    Stay safe everyone, Arlet
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