Says will update 19mb, actually took 6GB — TomTom Community

Says will update 19mb, actually took 6GB

The_FallenThe_Fallen Posts: 2 [New Seeker]
New Tom Tom 620 says it needs 19 megabytes in 3 updates. So I connected it to my phone. 55% through updating it had already taken 6Gb - Gigabytes not megabytes. I stopped it so it deleted all the maps and became a brick. 10Gb of maps later, it still wants the 19MB in 3 updates which will be another 10Gb?

Are they all like this? Is this normal for it to lie about the size of the update? 6GB and counting seems rather large. And then to delete all its maps because I cancelled the erroneous update?
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Answers

  • YamFazManYamFazMan Posts: 18,423
    Superusers
    Hi
    @The_Fallen
    Welcome to the site
    Haven't you got a Wi-Fi Connection ???
    The Full Europe Map is 9 + GB on its own....
    If you look closely you will see some updates like the NavCore update (are Force Ticked by Tomtom and Greyed-out) you can't deselect them....

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory items first, when complete update the remaining items one at a time....
    _____________________________________

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
  • The_FallenThe_Fallen Posts: 2 [New Seeker]
    Thanks for your reply. I live on a boat so I have 4G data, which has a download limit. I will have a look at it when i get to the car and see what updates it recommends, but I don't recall it saying maps, it literally adds up to about 19mb what it stated it would take.

    What really peeved me was that it deleted all the maps when it failed to update. I doubt I'll be updating it very often...
  • DougLapDougLap Posts: 6,893
    Superuser
    Hi @The_Fallen

    Regarding the maps being deleted during the update this is part of the process. When you start an update the first action is to delete the Old Map as this then frees up the required space for the new map. A Map update,, not to be confused with a Mapshare Update, is a completely new map so it I not possible to add it when there is not enough space with the old map still in place. The complete loss of the map happens when a problem occurs during the Update, Ie loss of connection for example..

    Mapshare updates are small additions to the map that covers some small corrections.

    Once you are able to resolve the current problem then in future you are prepared and the chances of finishing up with no map is reduced.

    Doug
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