After updating the maps, my device (start 40/4) is not starting up again.

Arjan1790

I used a memory card so the update would fit, and after installing it by "my drive connect" the device is no starting up now. a soft reset is not working. HELP !!!
What to do.....

VikramK

Hi @Arjan1790

Welcome to the community!
Have you charged the device for more than 2hours before performing a soft reset?

Regards
Vikram

Arjan1790

Hi @ViramK I did that several times.
sometimes it starts for a sec. and then goes back to the start. just the banner "Tomtom"
Could it be a problem ith the battery, of a software problem.
Th device is 6 yrs old, but not used often.

VikramK

Hi Arjan1790
At this point, I would suggest that you report this to our customer service.
Thanks, Vikram

yayonando

@VikramK

what can happen to the device? I am in the same case. Do not look at the tomtom of the first black screen with the tomtom logo.

LAURE123

Hi all

@yayonando

I answered you here on your own topic. To try before the contact with the TomTom Customer Service.

Regards.