After updating the maps, my device (start 40/4) is not starting up again.

Arjan1790

I used a memory card so the update would fit, and after installing it by "my drive connect" the device is no starting up now. a soft reset is not working. HELP !!!
What to do.....

VikramK

Hi @Arjan1790

Welcome to the community!
Have you charged the device for more than 2hours before performing a soft reset?

Regards
Vikram

Arjan1790

Hi @ViramK I did that several times.
sometimes it starts for a sec. and then goes back to the start. just the banner "Tomtom"
Could it be a problem ith the battery, of a software problem.
Th device is 6 yrs old, but not used often.

VikramK

Hi Arjan1790
At this point, I would suggest that you report this to our customer service.
Thanks, Vikram

yayonando

@VikramK

what can happen to the device? I am in the same case. Do not look at the tomtom of the first black screen with the tomtom logo.

LAURE123

Hi all

@yayonando

I answered you here on your own topic. To try before the contact with the TomTom Customer Service.

Regards.

dostracks

hello!

i have a problem connecting my start 40 with my imac.
the device is loading when connected with the imac but is not recognized.
not by tomtom mydrive and not by the finder.

what can i do?

thanks in advance!