After updating the maps, my device (start 40/4) is not starting up again. — TomTom Community

After updating the maps, my device (start 40/4) is not starting up again.

I used a memory card so the update would fit, and after installing it by "my drive connect" the device is no starting up now. a soft reset is not working. HELP !!!
What to do.....

Comments

  • VikramKVikramK Posts: 9,886 Moderator
    Hi @Arjan1790

    Welcome to the community!
    Have you charged the device for more than 2hours before performing a soft reset?

    Regards
    Vikram
  • Arjan1790Arjan1790 Posts: 2 [New Seeker]
    Hi @ViramK I did that several times.
    sometimes it starts for a sec. and then goes back to the start. just the banner "Tomtom"
    Could it be a problem ith the battery, of a software problem.
    Th device is 6 yrs old, but not used often.
  • VikramKVikramK Posts: 9,886 Moderator
    Hi Arjan1790
    At this point, I would suggest that you report this to our customer service.
    Thanks, Vikram
  • yayonandoyayonando Posts: 4 [New Seeker]
    edited July 28
    @VikramK

    what can happen to the device? I am in the same case. Do not look at the tomtom of the first black screen with the tomtom logo.
  • LAURE123LAURE123 Posts: 1,567
    Superuser
    Hi all

    @yayonando

    I answered you here on your own topic. To try before the contact with the TomTom Customer Service.

    Regards.
Sign In or Register to comment.

Who's Online in this Category0