good morning everyone, question, my navigator can no longer find satellites, what should i do?

illunghi Registered Users Posts: 1
New Seeker
edited July 2020 in Devices using TomTom HOME
what should I do

Mod edit: Machine translated (Italian)


  • DougLap
    DougLap Posts: 9,844
    Hi @illunghi

    Try this.

    Charge the unit for 2 hours or attach it to a power source whilst doing the following.

    Turn the unit on and when ready to use Press and Hold the ON/OFF button for 20 seconds plus until you hear the Drumroll sound then let the button go.

    Now go outside well away from buildings and trees etc until it has a clear view of the sky all around . Now create a route on it and when ready put the unit down for 30 minutes plus or until it has locked onto the satellites. It has been found that if you place it on a car roof it can find the satellites quicker . Whatever you do keep the unit in sight but with no obstruction stopping it seeing all the clear sky.

    Once it has found the satellites it should find them quicker the next time meanwhile download any updates you are offered..