voice control stopped working

adrianandlynne

voice control stopped working. i've tried soft reset & re loading voices but can't find a computer voice to download. How can i get it working again

VikramK

Hi @adrianandlynne

Added the computer voice Serena for your TomTom. Please check for updates in MyDrive Connect.

Regards, Vikram

DougLap

Hi @adrianandlynne

Hopefully @VikramK will pick this up and add the computerised voices for you. You should have Serena and Malcolm For English U.K. and they are usually listed at the very top of the available voices.

Doug

YamFazMan

Hi
@adrianandlynne
Firstly are any of the Sound Icons slashed through ???

Tap 4Dot (.... Menu) -->

When you checked for the Computer Voice Serena and Malcolm UK
Did you scroll UP the list as well as DOWN....
Sometimes there are Voices ABOVE the Selected Voice as well as below....
Tap 4Dot (.... Menu) --> Setting --> Voices... Tap 'Choose a Voice
Also click on the Button 'All Voices' (Screen bottom right)

Stay Safe... ATB YFM

VikramK

Hi @adrianandlynne

Added the computer voice Serena for your TomTom. Please check for updates in MyDrive Connect.

Regards, Vikram

adrianandlynne

Thank's for your help guy's Serena now loaded and working again. Not sure what happened but nice to know where to come for good advice!