Hi,Whats is going on with the app?

Krystian_

Hi, I have updated the recent app at my Samsung S7(android 7.0) to the newest version. During installation, there were some issues like the problem with downloading a map of the UK, It downloaded only ferries and couldn't download anything else so I uninstalled the app. After downloading app from the store it keeps freezing at the loading screen. Now I have uploaded it and uninstalled multiple times I have loads of space at my phone, I been restarting phone during installations, etc. Before that update, it was working like a dream. I still got like half-year of subscription but cannot use is: X I have read some posts and hope the developer is going to fix it somehow.

DougLap

Hi @Krystian_

Hopefully @lampard will pick this up tomorrow. Look back then.

Doug

lampard

Hi @Krystian_

Welcome to the Community & sorry about the delayed response! This is already under investigation but can you restart the phone and update the maps one by one to see if it crashes/freezes again?

Regards, lampard

DW1599

Just updated software but my current speed and the legal road speed no longer show. How do I turn them back on

andyfeb

New update not loading maps correctly, updated maps separately and rebooted phone several times still not working, any advice?

lampard

Hi there,

Welcome to the Community!

@DW1599 We are aware of incorrect speed limits in some areas. Upcoming map updates will improve the accuracy of the speed limits.

@andyfeb Can you please elaborate on the issue with the maps you're having? Also, please mention the App version installed along with the Phone Model and Android version.

lampard

Leona50620

Local routes load but don't always advance to the destination.
I liked the old app better.