How to contact technical service to repair device? — TomTom Community

How to contact technical service to repair device?

The device cannot be charged and cannot be connected to a PC or mobile to be upgraded

Answers

  • lampardlampard Posts: 4,748 Moderator
    edited July 21
    Hi @EliQuintana

    Welcome to the Community! There might be an issue with the dock with which you connect the watch for PC/charging. Please get in touch with the support and they'll be able to assist you further.

    Regards, lampard
  • tfarabaughtfarabaugh Posts: 16,173
    Superusers
    Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

    It is also entirely possible the battery is depleted, in which case it is time to move on to another brand of watch. TT Sports hsa been out of business for over 2.5 years and ceased all production.] at that time.
Sign In or Register to comment.

Who's Online in this Category0