Why does it tell me that my device is not connected, when is it?

Carlinidanini

I'm trying to update maps and MyDrive Connect tells me that my device is not connected, when is it connected?
Can someone help me or do you know if there is any technical support to help me?
Thanks and regards Carlos


Mod edit: Machine translated (Spanish)

VikramK

Hi @Carlinidanini

Could you try the troubleshooting advise provided here- https://help.tomtom.com/hc/en-us/articles/360013900240

Regards, Vikram