The app stops working on Vodafone Smart Prime 7

walter_ps2
walter_ps2 Registered Users Posts: 3
Novice Seeker
in TomTom GO Navigation app for Android™
After the latest update the app doen't work anymore on Vodafone Smart Prime 7. The APP doesn't connect to the GPS. I already tried to disintall and install again. The GPS is enabled and Google Maps works.

Answers

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @walter_ps2

    Welcome to the Community! Do you have the Location permission enabled for the Go Navigation app? On your phone, Under Settings> Location> Mode> select 'High accuracy' and restart your phone to check if the app is able to pick up the signal.

    Regards, lampard
  • walter_ps2
    walter_ps2 Registered Users Posts: 3
    Novice Seeker
    Yes it's on 'High accuracy' . I have reinstalled the app, hard reset the phone, but nothing... it doens't work anymore.
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @walter_ps2

    Hopefully @lampard will pick this up and be able to give you some suggestions.

    Doug
  • walter_ps2
    walter_ps2 Registered Users Posts: 3
    Novice Seeker
    I hope too :)
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @walter_ps2

    I'm out of suggestions and have not seen this with any other phone models. Sorry, but it'll be best if you can report it to the support.

    Cheers, lampard

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