Rider 550 mount no longer charging

Keith_Straw
Keith_Straw Registered Users Posts: 2
New Seeker
in RIDER
My Rider 550 is no longer charging when mounted on the motorcycle. The voltage given by the feed cable is 12V. The voltage across the output pins of the mount is 0V.

The mount worked well for 6 months . It then started switching off intermittently. I put this down to rain shorting out the output pins. However, it has now failed completely.

Answers

  • YamFazMan
    YamFazMan Posts: 21,149
     Superuser
    Hi
    @Keith_Straw
    Contact Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...(Normal Office Hours)
    The way of contacting Customer Services has changed
    See... https://discussions.tomtom.com/en/discussion/comment/1711834#Comment_1711834/p1

    Stay Safe... ATB YFM
  • Keith_Straw
    Keith_Straw Registered Users Posts: 2
    New Seeker
    The link identified above just brings me back to this forum's home page!

    Any chance of TomTom ever meeting their contractual obligation to honour the warranty on your product!
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @Keith_Straw

    Could you try the following .

    When you logged into your account on the page shown in the above customer Support Link method Tap the Red Contact Button bottom Right if that's what appears. There maybe another box over it if so just click on the X and then Click the Contact Us.

    When you get the next Box type Help and click on the link
    You should get a Box headed Help just click on Contact us on bottom of box . If this has worked the next is a box saying Chat or email. Try both and see if you can get through.

    The chat is very busy and only works during office hours.

    Doug

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