tomtom go professional 6250 map version wont update

Big-Rig

Hi

I bought a brand new (3 months Ago)TomTom GO Prof. 6250 with LIFETIME maps,Traffic and speed cameras everything works but when i want to udpate map it wants me to buy them again. current map version that was installed on it is version 10.15 which is a 24 months old version. how do i get it to update to current map version

VikramK

Hi @Big-Rig

Welcome to the community!
The maps are active for your GO PROFESSIONAL device.
Could you do a factory reset and then check for updates, please?

Main menu- Settings- System- Reset devise

Thanks, Vikram

Big-Rig

Thank you

Map is updated now but on my connect it still says install Life Time* Speed Camera Updates Europe

DougLap

Hi @Big-Rig

Are you saying that it is offering a Speed camera update but it does not work.

Doug

Big-Rig

no the speed camera seems to work on the device just on my account setting page in the list for installed on device as below the life time camera says install while the others are up to date


Europe Truck - Lifetime* Maps
Current Version: v10.50
ACTIVE
Up to date


Life Time* Speed Camera Updates Europe
ACTIVE
Install


Trucker-POIs (Europe)
Current Version: v4
Up to date

VikramK

Hi @Big-Rig

Welcome to the community!
It's just an issue with how the website shows the status of the subscriptions. Please ignore that part.

I have asked our 2nd Line team about it and they confirmed that you already have the latest version of speed cameras installed.

Regards, Vikram

gelly59

Can you do a factory reset without using the screen mine has lost the maps and wont stay connected