Cant access the app on my other iphone - says no subscriptions when i add email and password

Val6627 Registered Users Posts: 3
Apprentice Traveler
Hi My 3 year TomTom Go account recently ended so purchased a year via app store. However I'm unable to log into it from my other phone, as it says no active subscriptions when i type in my email address and password. It works on one but not the other which may not be the one i take out with me. Why is this happening. It used to work on both fine, until a week or so ago.