GO Supreme device is not alerting red light camera's

Ashokgo

I bought new go supreme device. Device is not alerting me for speed light cameras. Country Australia

YamFazMan

Hi
@Ashokgo
Welcome to the site...
Firstly Check... Tap 4Dot (.... Menu) --> Setting --> System --> About
Are the Speed Cams listed... As Active ??? If 'NO'.... The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....
___________________________

For general improvement using the Tomtom Speed Cam Database over the default settings

Always use a Computer voice...

Serena or Malcolm... Here in the UK
From the main screen... Tap (.... Menu) -> Setting -> Sounds & Warnings...
Set... 'Warning Type' to... Read Allowed... (Important... Needs a Computer Voice set in the Voices menu)
Speed Cameras & Hazards... Set to ON
The next 10 Setting ALL set to Always
The next 4 Settings ALL set to ON
The device will give the normal Dong/Dong Warning
Followed by....
'Fixed Camera'
'Mobile Hot Spot'
'Average Speed Camera Zone'
'Red-light Camera'
'Accident Black-spots
‘Spoken Traffic delays’

Speed Cams
If you keep a check on the Traffic-bar... The device gives you a visual Warning of the next Fixed or Mobile Speed Camera many miles before you reach the camera
Even more info if in the 'Setting menus' you set-up a Wide Traffic/Route Bar


Stay Safe... ATB YFM

Ashokgo

I am getting alerts for red light cameras but not for speed cameras

Ashokgo

Yes, on settings I see the speed camera is active

Ashokgo

This is for Australia and go supreme

DougLap

Hi @Ashokgo

Assuming you have gone into settings and made sure all the cameras you want warnings for are selected then I would do a Soft Reset. IE Turn the unit on and when ready to use Press and Hold the ON/OFF button in for about 20 seconds plus until you hear the drumroll sound then let the button go, If you get a screen with white writing you have held the button too long after the drumroll.

If that does not cure it then a Factory Reset would be my next move. Check in your account on the My Drive website that all your My places and and any POI and Routes on your unit are saved there. If they are they will be synced back to your unit when it connects yo My Drive after the Reset. This reset will not change the current versions of the Operating Software and Maps.

Tap Menu
Tap Settings
Tap System
Tap Reset Device

If that fails to sort it then Customer Support is your next option

I would certainly recommend the use of a Computerised voice with the unit set to Verbal, Sound and Visual warnings as the Cameras are announced by type. As you are in Australia it is not Serena. Have a look in voices for a computerised voice. They are usually listed at the top of the Voice list. If you cannot find one then advise back here and we can ask one of the Mods to add one to your account.

Doug

Ashokgo

I did the reset, but still the same issue, I get Red Light camera Alerts but not the speed camera alerts

Ashokgo

how can I get to customer care support for live chat?

YamFazMan

Hi
@Ashokgo
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1711834#Comment_1711834/p1
__________________________

Also Check... Tap 4Dot (.... Menu)
Are any 'Sound Icons' slashed through ??? it’s really easy to turn off a Sound Icon when swiping through the Menus



ATB YFM

John-Jay

@Ashokgo ,

Can I ask a "silly-question"? Does this occur for EVERY Speed Camera Location or just SOME?

If it is just some, my own experience is that TomTom is NOT necessarily up to date with its Camera Location & quite a few are missing!

IMAPOI

I too have noticed that a lot of the speed cameras are NOT available compared to my previous tomtom (520)
I have also noticed with the supreme is that I'm unable set up "red light cameras " as "only when speeding " I have 2 options "always" or " never"
Very annoying

YamFazMan

Hi
@JohnNH
For general improvement using the Tomtom Speed Cam Database over the default settings

Always use a Computer voice...
From the main screen... Tap (.... Menu) -> Setting -> Sounds & Warnings...
Set... 'Warning Type' to... Read Allowed... (Important... Needs a Computer Voice set in the Voices menu)
Speed Cameras & Hazards... Set to ON
The next 10 Setting ALL set to Always
The next 4 Settings ALL set to ON
The device will now say....
'Fixed Camera'
'Mobile Hot Spot'
'Average Speed Camera Zone'
'Red-light Camera'
'Accident Black-spots
‘Spoken Traffic delays’

Speed Cams
If you keep a check on the Traffic-bar... The device gives you a visual Warning of the next Fixed or Mobile Speed Camera many miles before you reach the camera
Even more info if in the 'Setting menus' you set up a Wide Traffic/Route Bar....


Stay Safe... ATB YFM