Maps deleted after attempting to update

Syed_Alam
Registered Users Posts: 7 
Apprentice Seeker

Apprentice Seeker
I was attempting to update my 13 year old sat nav on TomTom home, the update ended up removing my maps. Please help.
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Best Answer
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Hi @Syed_Alam
I have activated a map for your TomTom. However, I am not sure if the activated version is still available on our servers so I cannot guarantee that it will be offered as a download.
Connect your device to TomTom HOME and check for updates...
Thanks
Vikram1
Answers
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I’ve tried this quite a few times and no progress at all, still no maps shown.0
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I’ve now tried everything that was advised to do and it still displays no maps found. Is there no way I can get my maps back?0
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Hi @Syed_Alam
Hopefully @VikramK can look at your units Logs and settings on the TT servers and suggest a possible solution. Look back here later.
Doug0 -
Alright thanks Doug.0
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What is the regular response time?0
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Thanks again Doug.0
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Hi @Syed_Alam
I have activated a map for your TomTom. However, I am not sure if the activated version is still available on our servers so I cannot guarantee that it will be offered as a download.
Connect your device to TomTom HOME and check for updates...
Thanks
Vikram1 -
Thanks Vikram! I’ve received my maps again.0
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My map was completely deleted while the update. Even in my profile is no map left https://www.tomtom.com/de_de/account/details.html
@VikramK Please reactivate my map (europe + russia) for my start 62 I bought four hours ago! (And ask the developers to prevent such annoying event)
Thank you!
André0 -
@vergissberlin
Hi André
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram0 -
@VikramK
Unfortunately, that didn't help. The map really seems to have been erased from the storage. Do you have any other ideas?0 -
Hi @vergissberlin
Try again a little later in case the adjustments have not been done yet and let us know.
Doug0 -
Hi @vergissberlin
When you connect the device to MyDrive Connect, are there no maps offered in the download section?
Regards. Vikram
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Hi @VikramK ,
Now I had seen the cards. I had installed the small one map for Germany (otherwise I had no possibility to format the SD card). After that the updates for the map of Europe disappeared.
Can you please activate it again?
Cheers, André0 -
Hi @vergissberlin
Did you get the device replaced? I find a different serial number linked to your account today?
I don't see any issue with the subscriptions on this one? Could you check for updates in MyDrive Connect? Map v10.50 should be offered as a download in MyDrive Connect....
Thanks, Vikram0