Maps deleted after attempting to update

Syed_Alam
Syed_Alam Registered Users Posts: 7
Apprentice Seeker
in Map purchase & installation
I was attempting to update my 13 year old sat nav on TomTom home, the update ended up removing my maps. Please help.

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @Syed_Alam
    I have activated a map for your TomTom. However, I am not sure if the activated version is still available on our servers so I cannot guarantee that it will be offered as a download.

    Connect your device to TomTom HOME and check for updates...

    Thanks
    Vikram

Answers

  • DougLap
    DougLap Posts: 10,031
    Superuser
    Hi @Syed_Alam

    Does this help.

    https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

    Doug
  • Syed_Alam
    Syed_Alam Registered Users Posts: 7
    Apprentice Seeker
    I’ve tried this quite a few times and no progress at all, still no maps shown.
  • Syed_Alam
    Syed_Alam Registered Users Posts: 7
    Apprentice Seeker
    I’ve now tried everything that was advised to do and it still displays no maps found. Is there no way I can get my maps back?
  • DougLap
    DougLap Posts: 10,031
    Superuser
    Hi @Syed_Alam

    Hopefully @VikramK can look at your units Logs and settings on the TT servers and suggest a possible solution. Look back here later.

    Doug
  • Syed_Alam
    Syed_Alam Registered Users Posts: 7
    Apprentice Seeker
    Alright thanks Doug.
  • Syed_Alam
    Syed_Alam Registered Users Posts: 7
    Apprentice Seeker
    What is the regular response time?
  • DougLap
    DougLap Posts: 10,031
    Superuser
    Hi @Syed_Alam

    I have flagged it again to @VikramK so hopefully he will respond tomorrow.

    Doug
  • Syed_Alam
    Syed_Alam Registered Users Posts: 7
    Apprentice Seeker
    Thanks again Doug.
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @Syed_Alam
    I have activated a map for your TomTom. However, I am not sure if the activated version is still available on our servers so I cannot guarantee that it will be offered as a download.

    Connect your device to TomTom HOME and check for updates...

    Thanks
    Vikram
  • Syed_Alam
    Syed_Alam Registered Users Posts: 7
    Apprentice Seeker
    Thanks Vikram! I’ve received my maps again.
  • DougLap
    DougLap Posts: 10,031
    Superuser
    Hi @Syed_Alam

    Glad you are sorted.

    Doug
  • vergissberlin
    vergissberlin Registered Users Posts: 7
    Apprentice Traveler
    My map was completely deleted while the update. Even in my profile is no map left https://www.tomtom.com/de_de/account/details.html

    @VikramK Please reactivate my map (europe + russia) for my start 62 I bought four hours ago! (And ask the developers to prevent such annoying event)

    Thank you!
    André
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    @vergissberlin

    Hi André
    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.


    Regards, Vikram
  • vergissberlin
    vergissberlin Registered Users Posts: 7
    Apprentice Traveler
    @VikramK
    Unfortunately, that didn't help. The map really seems to have been erased from the storage. Do you have any other ideas?
  • DougLap
    DougLap Posts: 10,031
    Superuser
    Hi @vergissberlin

    Try again a little later in case the adjustments have not been done yet and let us know.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @vergissberlin
    When you connect the device to MyDrive Connect, are there no maps offered in the download section?



    Regards. Vikram

  • vergissberlin
    vergissberlin Registered Users Posts: 7
    Apprentice Traveler
    edited August 2020
    Hi @VikramK ,

    Now I had seen the cards. I had installed the small one map for Germany (otherwise I had no possibility to format the SD card). After that the updates for the map of Europe disappeared.
    e0vzelc8h0wu.png

    Can you please activate it again?
    Cheers, André
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @vergissberlin

    Did you get the device replaced? I find a different serial number linked to your account today?
    I don't see any issue with the subscriptions on this one? Could you check for updates in MyDrive Connect? Map v10.50 should be offered as a download in MyDrive Connect....

    Thanks, Vikram

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