Traffic alerts not activated — TomTom Community

Traffic alerts not activated

Yashpal_S_Yashpal_S_ Posts: 2 [Apprentice Seeker]
Hi all,
On the 16/07/2020 I purchased a subscription for the live TomTom traffic updates and two days later it is still not activated on my device. I am very confused as to what is happening. I would be extremely grateful if someone could help me out.


  • YamFazManYamFazMan Posts: 20,073
    edited July 2020
    Welcome to the site....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramKVikramK Posts: 12,711 Moderator
    Hi @Yashpal_S_

    I don't see the service has been activated for the device yet. Please contact the customer service with the order number, and they should be able to sort it for you...

  • TeBeCeTeBeCe Posts: 6 [Apprentice Traveler]
    Good luck with that. Same problem here. I am contacting them for 11 days now and still no answer....
  • Yashpal_S_Yashpal_S_ Posts: 2 [Apprentice Seeker]
    I attempted to contact customer service on
    020 7949 0132 from there I learnt that I should contact them through email or the website. Are there any other number where I can contact customer support, and if not what email should I use to address my issue.
    Regards Yashpal
  • VCPPVCPP Posts: 2 [New Traveler]
    i have paid approximately 30 eur for "TomTom Traffic, LIVE- and other Services". The payment was accepted and the date on my device changed from 2020 to 2021, so initially everything was ok. I could use the services for 2 weeks and then it failed again. The date was again changed to 2020 and i was unable to use the services. I have searched for several mail-addresses but every time i sent a mail an automatic answer showed up.. Also the telephone numbers are not working.. Does anyone have the same problem ,or even better, know a solution? Thank you in advance. Kind regards.
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