TomTom rider 400 not showing correct location.

Stuart_darke Registered Users Posts: 6
Novice Seeker
My rider 400 has stopped showing my location and is just sitting at my home location.

I have done a soft reset. Put it outside with a clear view for 2 hours. Still the same.

Updated the device and left outside again. Still the same.

Reset the device, completely setup on the device and my connect and left outside. Still the same.

Anybody got any ideas????


  • VikramK
    VikramK Administrators Posts: 13,809
    Hi Stuart

    Welcome to the community!
    Try the recovery mode to reinstall the firmware on the device, see video below-

    If that does not fix the issue then I would recommend contacting customer service.

    Regards, Vikram