TomTom Home cannot be updated

strandvlo

I want to update the map of my Carmimat with TomTom Home. However, the TomTom Home update crashes with the message "Installation cannot proceed, as not all requirements were met.". My operating system is OSX Catalina 10.15.5. Would like urgent help. Thanks in advance.

DougLap

Hi @strandvlo

Does this work.

https://help.tomtom.com/hc/en-gb/articles/360013960739-Installing-TomTom-HOME

Doug

strandvlo

Unfortunately, I try this several times already. Here is a screenshot of the error message.

DougLap

Hi @strandvlo

Okay. regrettably I can't help you with any other ideas at the moment. Hopefully @VikramK will see this on Monday and suggest a solution unless someone else can make any suggestions..

Doug

strandvlo

Dear @VikramK, may I have your attention for the message from your colleague @DougLap please?