My 6250 Professional refuses to take me across the A75 in Scotland. This is the main route from my workplace to England that I deliver to every day. There are no restrictions on the road and it appears that it is only a tiny section of the road that it does not want to go over. When I first got my device it worked absolutely fine without any issues but then it suddenly decided it would not use the route I require. I have factory reset it twice but it is still the same. My device is up to date. Has anyone experienced this on their device and if so how did you resolve it?. Thanks.
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Answers
in Italy it is the same thing, I have reported it several times but nothing changes, now I have started using Google Maps because my GO 5200 makes me take strange paths, I think it is the software.
Superuser
Try using Tomtom Mapshare t raise the matter with them. If you think you know where the section is that it does not want to use then include that detail in your report.
Doug
Superusers
@AndyVR46 (Valentino Rossi 46)
Using the MyDrive Web Route planner (Set to Truck Mode) it looks like the problem is only in the Truck mode....
Is this the problem area ???
Hi Zoom...
For a temporary fix, If you add a Stop just past the diverted route the route....
The device will calculate the route though the problem area in both directions
The blue dotted line means that section of road does not comply with HGV regulations....
Stay Safe... ATB YFM
There was a recent NDS map update for MyDrive web and now when we tested this today we cannot reproduce the same routing detour.
Could you please confirm?
@AndyVR46 @Lepre
I am not sure if this might have also changed something for the devices but if you could please test and confirm? (The device should be connected to TomTom Services)
Thanks