Servicerequest: DER6054459 should be covered under warrenty, please see chat incident 938472

grieshaber-tobias
grieshaber-tobias Registered Users Posts: 2
Apprentice Seeker
in Devices using MyDrive Connect
Servicerequest: DER6054459 should be covered under warrenty, please see chat incident 938472.

The tomtom service is in my oppinion very confusing.

It is not possible to find a mail adress.

Answers

  • DougLap
    DougLap Posts: 9,848
    Superuser
    Hi @grieshaber-tobias

    This is a customer based forum. Does this help you email, or chat if it is not busy.

    https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

    Doug
  • grieshaber-tobias
    grieshaber-tobias Registered Users Posts: 2
    Apprentice Seeker
    Dear Boug,
    thanks for your fast answer ... Every time I try to get to the to the chat, I am atomaticly lead to this forum ... Maybe the chat is to busy :-(
    Is
  • DougLap
    DougLap Posts: 9,848
    Superuser
    Hi @grieshaber-tobias

    I have seen that when I click on the above link that when you have signed in the First page that the next page can differ. If it has a box bottom right click to remove to reveal a Red Contact Us button. Tap that and type Help in the box then Tap Contact Us in the next Help box. This should give you a box with Chat or Email . Try both and see if you can communicate that way. Chat is very busy I believe especially with no phone lines available with so many working from home, and also that only works during normal working hours.

    Doug

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