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I've tried everything you suggest. My device is not showing up in the network adapter section of my computer, although the USB ports both work fine with it.
Hi @kweega
Welcome to the site....
You have not stated the Tomtom model in your profile, the PC Operating system would also be helpful....
____________________________
If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program gives MyDrive Connect a CPR and brings to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
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Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDrive Connect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
Answers
Superuser
So what device would that be? What are you trying to do
Doug
Superusers
@kweega
Welcome to the site....
You have not stated the Tomtom model in your profile, the PC Operating system would also be helpful....
____________________________
If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program gives MyDrive Connect a CPR and brings to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
Stay Safe... ATB YFM