TomTomstart 50 problem

garry_logan
garry_logan Registered Users Posts: 3
New Seeker
edited July 2020 in Devices using MyDrive Connect
Tried to connect my Start 50 to my pc to check for updates as it's not been used in a while , charged it up overnight and the device is stuck on startup screen ( black background and logo) tried to reset about 20 times still no joy, and it won't even show up on TomTom Home .

any ideas ?

Answers

  • nabu
    nabu Posts: 16,890
    Superuser
    LE START 50 est un Nav 4 qui fonctionne avec my drive connect et non TomTom home


    START 50 is a Nav 4 which works with my drive connect and not TomTom home
  • garry_logan
    garry_logan Registered Users Posts: 3
    New Seeker
    Doesn't work with either of them
  • nabu
    nabu Posts: 16,890
    Superuser
    check that you don't have a mini sd
    if yes remove it
  • garry_logan
    garry_logan Registered Users Posts: 3
    New Seeker
    nabu wrote: »
    check that you don't have a mini sd
    if yes remove it

    Nope it doesn't
  • DougLap
    DougLap Posts: 9,844
    Superuser
    Hi @garry_logan

    Have you tried charging it using an Apple or Samsung phone charger plug that you can put the USB cable in. The problem may be the fact it has not been used for a while and the battery has fully discharged which is not a good thing to allow to happen. I can't say for definite that it is battery related or changing it will help resolve the issue but if you go onto YouTube you can see how to replace the battery.

    If you keep holding the ON/OFF button down can you get to a page with white writing on it.

    Doug

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