Purchased new maps, now being asked to pay again 3-mnths later — TomTom Community

Map purchasing

Purchased new maps, now being asked to pay again 3-mnths later

phil393phil393 Posts: 2 [New Seeker]
edited July 2020 in Map purchasing
In April 2020, I purchased new maps for my Mazda NB1, at AU$80; Australia v10.45. In July 2020, I decided to do a map update in the TomTom app, v10.50, but it is asking for another AU$80; I thought I had 1-year of updates?

Answers

  • VikramKVikramK Posts: 11,438 Moderator
    Hi @phil393

    Welcome to the community!

    The order was placed for a single map v1045. To receive quarterly map updates you need to order a Map Update Service yearly subscription .

    Regards, Vikram
  • phil393phil393 Posts: 2 [New Seeker]
    I paid AU$80 for a single map update, what!

    ...seems I need to read the small print, before hitting buy. I was convinced I'd bought 4-updates, even set a quarterly reminder on my calendar; guess I'm back to running old maps.

    buyer beware.
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