Why has my mobile app stopped mapping routes?
Yesterday while I was out driving, my mobile app stopped planning routes. I use the TomTom - GPS Navigation - Traffic Alerts & Maps app for my Samsung Note 8 (current on Android 9).
I will search or select a location I wish to travel, and the small window that usually appears asking me if I would like to drive, start from or add to my current route is now blank. I have attached an image taken from my cell phone which may help explain the issue.
So far I have done the following actions to try to understand/fix the issue:
Accessing Google maps works fine - so I know my location service on my phone works
Restarted my phone - no change
Cleared the cache on the TomTom app - no change
Reinstalled the app - no change
Logged out and back in again - no change
Checked my subscriptions - I have unlimited navigation which is active until 15/02/2021
What I have not done and would prefer not to do is reset the app because it warns that I will lose all my saved places and I have a lot that would be lost.
Please could anyone advise what the problem may be due to and what, if anything, can I do about it.
This is a very frustrating issue as I rely on this for my business.