6250 charging problem

Muhof
Muhof Registered Users Posts: 2
New Traveler
Hello. Couple of weeks ago I noticed there is a problem with charging. Tomtom 6250. The sat nav just turned off while charging via windscreen holder and the satnav was really hot. It's overheating for some reason. I can not charge it via windscreen holder . I bought new windscreen holder with new USB cable but it didn't help. I can only charge it if connected directly to micro usb at the back of the satnav. Thank you for any advice.

Answers

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @Muhof

    Welcome to the community!
    Could be a problem related to the internal hardware connections. I would suggest reporting it to our customer service.

    Thanks, Vikram
  • Paulthomas_500
    Paulthomas_500 Registered Users Posts: 1
    New Seeker
    I have the same fault with my 6250. Purchased another new genuine windscreen holder, to find out it’s actually the device charging contacts have gone faulty.

    Any repair or fix offered?
  • Muhof
    Muhof Registered Users Posts: 2
    New Traveler
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    Sorry for delay. It was taking quite long to get answers of them via email so finally I gave up and I did this. See photo. Now I connect cable directly to the back of TomTom. I did this months ago and work fine.