Cannot update maps - servers ALWAYS busy!

Dandycee

Hello, I have been trying to update my Start25 device during the past 5 days, I have tried all times of day and night and always it states the "servers are busy".
I have uninstalled the MyDrive Connect App on my MacBook pro and downloaded again and re-installed it, but still I get the same error.
@Tomtom you need to fix your server access, I have paid for this service and just paid for additional services, but unable to download them.
Please advise how I can solve this? I drive to south of Spain next week and require the update.

DougLap

Hi @Dandycee

Have a try with the following.

https://discussions.tomtom.com/en/discussion/comment/1710185/#Comment_1710185

If that does not work type Servers Busy in the Search box at the top of this page and try some of the other solutions you will find there.

Doug

DougLap

Hi @Dandycee

Have a try with the following.

https://discussions.tomtom.com/en/discussion/comment/1710185/#Comment_1710185

If that does not work type Servers Busy in the Search box at the top of this page and try some of the other solutions you will find there.

Doug

YamFazMan

Hi
@Dandycee

NEVER have your Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating MyDrive Connect
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown in the link below)
It can have an adverse effect on the USB Driver install….

See... https://discussions.tomtom.com/en/discussion/comment/1710185/#Comment_1710185

ATB YFM

Dandycee

@DougLap @YamFazMan WOW thanks so much, it worked!!!

DougLap

Hi @Dandycee

Glad you are sorted.

Doug