How do i check the status of the battery - is it charging — TomTom Community

How do i check the status of the battery - is it charging

JohannesbelsebubbJohannesbelsebubb Posts: 6 [Master Traveler]
Hi my new Rider 550 was on charge via my laptop for several hours. Out of the box, synched up with mydrive etc all good via the TomTom USB cable.

But when i tried to put it on my motorcycle to go for a ride yesterday. It shut down within seconds due to due to no charge. Yet when i connect it to the USB it fires up. I've had it on charge for a couple of hours now. Where can i check the battery status?

If you suggest l look at a screen. Can you please be more specific and provide menu options etc. I tried to make sense of a previous post but i am not familiar with the screen names so please tell me 'how to' from the home screen.

Thanks.

Best Answers

  • YamFazManYamFazMan Posts: 19,444
    Superusers
    edited July 2020 Accepted Answer
    Hi
    @Johannesbelsebubb
    Welcome to the site...
    The PC USB Port only supplies around 500mA if your lucky or 0.5 Amp in old money :)

    The Tomtom devices generally require around 1.2 Amps
    I sometimes use a iPhone charger
    _________________________

    The Car NAV4 & NAV5 (Wi-Fi) devices have a 2-hour Battery life/use....
    The Tomtom recommended charging time....
    At least 2Hours
    ________________________

    The Rider 4xx & 5xx have a 6hour Battery life/use....
    It will take much longer than 2 hours to fully charge a Rider 4xx & 5xx battery
    _________________________
    Tap the 4Dot (.... Menu) button... On the Menu Screen top right is a battery status Icon
    Charging...
    Displays when Connected to a Power supply

    368fa599-f465-4a45-9274-b2b29b56a6d1.jpg
    Full Charge...
    Displays when Connected or Not Connected Power supply

    ebebfcff-7cf3-43d5-9479-ef4b7f2a85ed.jpg
    Half Charge...
    Only Displays when NOT Connected Power supply

    5c45ac4c-1a65-45a0-9b3b-8b88879a94cc.jpg
    Low Battery...
    Only Displays when NOT Connected Power supply

    3vgnno3tiwd3.jpg

    One of the worst things you can do to a Lithium battery is to run it flat so at a certain percentage of discharge (Unspecified)... The device will go into 'Power Saving Mode' the screen will dull, and the device will eventually turn itself off (Not Sleep)

    There is a Battery Status display available on the devices Status Screen
    Press and hold the on/off button until you hear a drum-roll sound continue to hold the on/off button... As soon as the Black & White Status screen displays release the power button.....
    c3623f43-813f-4ddf-9e35-af42824c5331.jpg
    If you are worrying about the device charging, you might consider one of these gadgets
    63a11bd6-9bcb-49ec-b71b-9223d7c334dd.jpgOr

    b23e2fef-ffbf-4127-80b0-646533d6f987.jpg
    Simply plug the device into the USB socket and plug your lead into the USB Doctor, the device will display the Voltage and Power being used by your various USB devices
    I have one of each type they're only peanuts to buy, search Amazon/eBay for USB Doctor

    When the device is fully charged the USB Doctor will display 0.00 Amps

    ATB YFM

Answers

  • YamFazManYamFazMan Posts: 19,444
    Superusers
    edited July 2020 Accepted Answer
    Hi
    @Johannesbelsebubb
    Welcome to the site...
    The PC USB Port only supplies around 500mA if your lucky or 0.5 Amp in old money :)

    The Tomtom devices generally require around 1.2 Amps
    I sometimes use a iPhone charger
    _________________________

    The Car NAV4 & NAV5 (Wi-Fi) devices have a 2-hour Battery life/use....
    The Tomtom recommended charging time....
    At least 2Hours
    ________________________

    The Rider 4xx & 5xx have a 6hour Battery life/use....
    It will take much longer than 2 hours to fully charge a Rider 4xx & 5xx battery
    _________________________
    Tap the 4Dot (.... Menu) button... On the Menu Screen top right is a battery status Icon
    Charging...
    Displays when Connected to a Power supply

    368fa599-f465-4a45-9274-b2b29b56a6d1.jpg
    Full Charge...
    Displays when Connected or Not Connected Power supply

    ebebfcff-7cf3-43d5-9479-ef4b7f2a85ed.jpg
    Half Charge...
    Only Displays when NOT Connected Power supply

    5c45ac4c-1a65-45a0-9b3b-8b88879a94cc.jpg
    Low Battery...
    Only Displays when NOT Connected Power supply

    3vgnno3tiwd3.jpg

    One of the worst things you can do to a Lithium battery is to run it flat so at a certain percentage of discharge (Unspecified)... The device will go into 'Power Saving Mode' the screen will dull, and the device will eventually turn itself off (Not Sleep)

    There is a Battery Status display available on the devices Status Screen
    Press and hold the on/off button until you hear a drum-roll sound continue to hold the on/off button... As soon as the Black & White Status screen displays release the power button.....
    c3623f43-813f-4ddf-9e35-af42824c5331.jpg
    If you are worrying about the device charging, you might consider one of these gadgets
    63a11bd6-9bcb-49ec-b71b-9223d7c334dd.jpgOr

    b23e2fef-ffbf-4127-80b0-646533d6f987.jpg
    Simply plug the device into the USB socket and plug your lead into the USB Doctor, the device will display the Voltage and Power being used by your various USB devices
    I have one of each type they're only peanuts to buy, search Amazon/eBay for USB Doctor

    When the device is fully charged the USB Doctor will display 0.00 Amps

    ATB YFM
  • JohannesbelsebubbJohannesbelsebubb Posts: 6 [Master Traveler]
    Thanks YFM. The boot screen only comes up momentarily and i can now see 17% charge. So i suspect it is that the port on my laptop can't push the require amps out to get over the impedance of the battery.
    My samsung plug in module i think is quite beefy. I'll pop the USB into that.

    Cheers. David
  • agesofmanagesofman Posts: 24 [Master Explorer]
    Thanks YFM, that was very useful information.

    It appears TomTom users have a problem.

    I have just bought a TomTom Rider 550 (very reluctantly as TomTom would not sell me a replacement battery for my 400 and wanted the cost of a satnav to 'repair' my 400).

    As a prior Rider user I knew where the USB port is even though there is no mention of it in the user manual, so as a matter of principle I plugged a USB cable in and connected to my PC.

    I went through the setup routine, clicked check for updates and the result came back that my device was up to date. I left the Rider plugged in overnight to make sure it was fully charged. In the morning the device informed me an update was required, so I clicked on update and left it to update.

    When I came back the Rider, still plugged in to a live PC USB, informed me update was completed and then informed me battery had no charge and shut down. I assume this is because either the USB is not providing enough power or that my Rider 550 is faulty.

    I left Rider plugged in overnight. The following morning it informed me another map update was required. Clicked on update and some hours later got same result as in my previous paragraph.

    Having read your post I checked battery level and it was just 4% - that was 20 minutes after being on charge in shutdown mode.

    So I now have a brand new device that has suffered 2 days of having a completely flat battery (with possible permanent battery degradation) and there is absolutely no guidance or warning from TomTom in the User Manual about this issue. Nor does the device itself have any effect self preservation built in.

    To say my unhappiness with TomTom continues is an understatement.
  • YamFazManYamFazMan Posts: 19,444
    Superusers
    Hi
    @agesofman
    Check the USB Port setting on your PC....
    Are your USB ports set for power saving "USB Selective Suspend"

    Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

    Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
    Click on link and scroll down to "Turn Off USB Selective Suspend"

    Also turn off any Screen savers any other Power savers or USB port monitoring software installed

    The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
    Especially Laptops, maybe to improve the look of their battery life
    On the Win10 tablets, They have hidden the "USB Selective Suspend" menu
    You have to edit the Registry for the USB Selective Suspend menu to show

    Stay Safe... ATB YFM
  • FlookFlook Posts: 18 [Master Traveler]
    I have read this with much interest.

    I will tell you how I initially charged my 500. With the supplied USB cable I plugged that into my Apple mains to USB unit which I use to charge my iPhone, set up for the required Map updates and left it. About 2.5 hours later I checked it and the map updates were all in and it was all charged up. When I went out on the bike to test it out with the wiring all set up to the support unit the 500 was being charged all the time whilst out.

    Personally I would not use a computer or laptop to try and charge such a unit, use if you have one a mobile phone to mains USB charger unit due to the very low power (amps) from either one.

    I hope this helps you out.

    If you like this post just hit the like.

    Flook B)
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