The update for my drive is not available form my mac OS Catalina 10.15.5, what do I do?

SamvantZeetje
SamvantZeetje Registered Users Posts: 1
Apprentice Seeker
The update for my drive is not available form my mac OS Catalina 10.15.5, what do I do? I can no longer keep my cards up to date, it is a mess..

Answers

  • Etonfields
    Etonfields Registered Users Posts: 1
    New Traveler
    My Drive Connect will not accept any updates in the OS Catalina upgrade. Will not accept password.
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @SamvantZeetje @Etonfields

    Welcome to the community!

    What exactly does it mean that MyDrive Connect is not available?
    Could you add more description here? Some error message or screenshots will help....

    Thanks, Vikram
  • coliban
    coliban Registered Users Posts: 1
    New Seeker
    @VikramK: although I have not asked this question, I can answer yours: MyDriveConnect does not acknowledge the tom-tom device.
  • CMMD
    CMMD Registered Users Posts: 1
    New Traveler
    How can I update my TomTom Via 62 with Mac Os Catalina 10.15.5 ??? The My Drive Connect downloads are not applicable
  • JJKALE
    JJKALE Registered Users Posts: 5
    New Seeker
    Same problem here - the device is useless without MyDrive connect - I cannot load any saved routes or .gpx files on the device!!! What is going on with updates?? Will this be updared?
  • JJKALE
    JJKALE Registered Users Posts: 5
    New Seeker
    I am logged in the browser and have a saved route - but cannot share to my RIDER device! Also no idea how to LOAD that route in the device. Very confusing.

    q3yqaxqea9jz.png
    ser and
  • JJKALE
    JJKALE Registered Users Posts: 5
    New Seeker
    CMMD wrote: »
    How can I update my TomTom Via 62 with Mac Os Catalina 10.15.5 ??? The My Drive Connect downloads are not applicable

    Any answers - spent a lot of cash on this system!
  • JJKALE
    JJKALE Registered Users Posts: 5
    New Seeker
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    Also do not understand this message.
    "We could not find any installed service for your device."
    HELP!?