Missing Lifetime Map Update services- Activate please!

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Comments

  • Jim07
    Jim07 Administrators Posts: 4,410
    Moderator
    @Ut5ro

    Maps should be offered now.

    Have a good day ;-)

    Jim
  • Jim07
    Jim07 Administrators Posts: 4,410
    Moderator
    @ultrabuzz

    Maps should be offered now.

    Regards,

    Jim
  • Ut5ro
    Ut5ro Registered Users Posts: 2
    New Seeker
    @Jim07
    Jim07 wrote: »
    @Ut5ro

    Maps should be offered now.

    Have a good day ;-)

    Jim

    Many thanks, all good
  • manpax
    manpax Registered Users Posts: 12
    Master Explorer
    Hello, I have a Tomtom Go Essential from a two year ago and no maps appear to update. It doesn't even give me the option to add maps. Nothing.I beg help. I have tried to reset it and it remains the same. "Your tomtom is up to date", but it has the map from a year ago.
    Serial number ZN12........ (0)
    Thanks.
    Bregards.
  • DougLap
    DougLap Posts: 9,851
    Superuser
    edited February 2021
    Hi @manpax

    Hopefully @VikramK or @lampard will pick this up and check the units settings on the TT servers and sort out where appropriate..

    I assume the Add a Map is not an option as the unit only comes with the Regional Map for the area you are in and does not offer the option to download other free World maps like the Premium does. To get another Map you would need to go onto the TT website and purchase it then when it is allocated to your account it should appear as a New Item when you click on Updates and New Items in Settings.

    Look back here to see what they say.

    Doug
  • manpax
    manpax Registered Users Posts: 12
    Master Explorer
    Hi @DougLap .
    It is a Tomtom Essential gps with free maps, used only once and no longer updated.
    It has the complete Europe map installed, not regional. And there is no possibility of updating it, or of choosing another map.
    Before it was Tomtom Go 520 and now it appears as Essential.
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @manpax

    The Essential is sold like the GO520 model with a map applicable to the region that it was sold in. IE here in the UK it comes with Europe installed whereas in the US it would come with the US installed. The Essential is not sold with World Maps unlike the GO520 so I assume there is no need for the Add a Map option that the GO520 has as you use that option to Add a Map from the World list that are available to it free. With the Essential you will have to add the Map as a New item then you will have the option to change the map being used..

    Doug
  • manpax
    manpax Registered Users Posts: 12
    Master Explorer
    Solved. I just reset it and now the options for updating the system and maps appear.
    @DougLap You are right, thank you very much for your attention.
    Thanks.
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @manpax

    Glad you are sorted. Annoyed I forgot to suggest you try a Reset which is also a good thing to do after any updates which should be done one at a time.

    If you do buy a map there does appear to be instances of this taking time to appear for download. I don't know if this is a result of the current situation and should it happen then contact Customer Support who can sort it out.

    Try the following if needed:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Doug
  • TeddyR
    TeddyR Registered Users Posts: 2
    Apprentice Traveler
    Hi, I tried to update my GO 6100 (serial QQ) with latest maps but mydrive connect tells me that subscription to maps has expired. (Latest map on my device is now v10.15). Also lifetime traffic seems to have an enddate of 2018 now and is not working anymore. Both maps and traffic should have lifetime subscription on my device right? Can you please help me? Thanks in advance.
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @TeddyR
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • TeddyR
    TeddyR Registered Users Posts: 2
    Apprentice Traveler
    Hi @VikramK
    Was able to do the updates. My maps and services are up to date now.
    Thank you and your team for the fix!
    Great help. :)
  • CATWOMAN707
    CATWOMAN707 Registered Users Posts: 1
    Apprentice Seeker
    My start 25 says maps are 115 months old, but I see no option to update gps. Software is up to date. I use this daily for work. Help please.

    Thanks!
  • YamFazMan
    YamFazMan Posts: 20,818
    Superuser
    Hi
    @CATWOMAN707
    Welcome to the site...
    The Start 25 is a NAV3 Device and is updated using MyDrive Connect...
    Get MyDrive Connect... https://help.tomtom.com/hc/en-gb/articles/360014482660-Get-Started-TomTom-Navigation-using-MyDrive-Connect

    Stay Safe... ATB YFM
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    edited December 2021
    My start 25 says maps are 115 months old, but I see no option to update gps. Software is up to date. I use this daily for work. Help please.

    Thanks!


    Your Start 25 may not have lifetime updates, you have to buy a new card on the Tomtom site.
This discussion has been closed.