Traffic Services

JamieC22

Hi, it appears my TomTom traffic Service has expired but I believe it is a lifetime subscription for the device. Is there anything that can be done about this?

DougLap

Hi @JamieC22

@VikramK will be able to see what subscriptions are applicable to your unit and sort the account out if need be. Look back here on Monday when he will be back on the forum

Doug

VikramK

Hi @JamieC22

Welcome to the community!

I have asked the team to fix the services for your RIDER, please do a soft reset and check for updates.



Regards, Vikram

JamieC22

I am unsure if the lifetime map subscription is also effected

DougLap

Hi @JamieC22

@VikramK will be able to see what subscriptions are applicable to your unit and sort the account out if need be. Look back here on Monday when he will be back on the forum

Doug

JamieC22

Hi Doug,

Thank you for letting me know, ill be sure to check back Monday.

Jamie

VikramK

Hi @JamieC22

Welcome to the community!

I have asked the team to fix the services for your RIDER, please do a soft reset and check for updates.



Regards, Vikram

JamieC22

Hi Vikram, sorry it has taken so long to reply I've been flatout with work.
Thank you for your help, the team have sorted the issue and I have access to traffic services again, i travel the UK so it's important to me.

Thanks again

Jamie

Liason

Hi @VikramK , I do also has the issue as well. I have a GO60s. I try multiple phones to connect the navigation device as the instruction, install mydrive, turn on bluetooth and forth. None of my phones has successfully connected with the device. But I did success connected before.

Could you please offer some idea? How could I sort it out

JamieC22

Hi @Liason , if you're struggling to connect I would suggest you delete all connections installed on your device and phone between the navigation system and phone, ensure you switch mobile hotspot on, on your phone, then attempt to reconnect. The most common issue is that people connect to the device like a media device (Bluetooth speaker etc) instead of connecting for the mobile hotspot. If it is Samsung, mobile hotspot is located within the settings - connections - mobile hotspot.
I hope this may help, if not I am sure Vikram will be able to offer more advice.