my traffic information does not work in belgium

stvv

Hello,
i have a professional 6250 device with live traffic. In france, holland and germany it works fine but everytime i enter Belgium i looses connection and i have have no more live traffic. Can anybody help me please ,

DougLap

Hi @stvv

Have seen this mentioned elsewhere. This may be a solution for you. If your phone has a personal Hotspot facility try logging into it in Wifi in settings on the unit then you will link to the TT servers via wifi. I have got out of a major traffic issue when the TT servers lost the ability to connect to inbuilt Sims for a period a couple of years ago.

Doug

stvv

Hi Doug, I've already tried this but it doesn't work. I have read that this is a known issue. Tomtom employees could solve remotely, but I can't get in touch with any of them.
thanks


Mod edit: Machine translated (Dutch)

DougLap

Hi @stvv

Can you contact them via this.

https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

Doug