my traffic information does not work in belgium — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

my traffic information does not work in belgium

stvvstvv Posts: 3 [New Seeker]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Hello,
i have a professional 6250 device with live traffic. In france, holland and germany it works fine but everytime i enter Belgium i looses connection and i have have no more live traffic. Can anybody help me please ,

Answers

  • DougLapDougLap Posts: 8,856
    Superuser
    Hi @stvv

    Have seen this mentioned elsewhere. This may be a solution for you. If your phone has a personal Hotspot facility try logging into it in Wifi in settings on the unit then you will link to the TT servers via wifi. I have got out of a major traffic issue when the TT servers lost the ability to connect to inbuilt Sims for a period a couple of years ago.

    Doug
  • stvvstvv Posts: 3 [New Seeker]
    edited July 2020
    Hi Doug, I've already tried this but it doesn't work. I have read that this is a known issue. Tomtom employees could solve remotely, but I can't get in touch with any of them.
    thanks


    Mod edit: Machine translated (Dutch)
  • DougLapDougLap Posts: 8,856
    Superuser
    Hi @stvv

    Can you contact them via this.

    https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

    Doug
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