my traffic information does not work in belgium

stvv
stvv Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using MyDrive Connect
Hello,
i have a professional 6250 device with live traffic. In france, holland and germany it works fine but everytime i enter Belgium i looses connection and i have have no more live traffic. Can anybody help me please ,

Answers

  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @stvv

    Have seen this mentioned elsewhere. This may be a solution for you. If your phone has a personal Hotspot facility try logging into it in Wifi in settings on the unit then you will link to the TT servers via wifi. I have got out of a major traffic issue when the TT servers lost the ability to connect to inbuilt Sims for a period a couple of years ago.

    Doug
  • stvv
    stvv Registered Users Posts: 3
    New Seeker
    edited July 2020
    Hi Doug, I've already tried this but it doesn't work. I have read that this is a known issue. Tomtom employees could solve remotely, but I can't get in touch with any of them.
    thanks


    Mod edit: Machine translated (Dutch)
  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @stvv

    Can you contact them via this.

    https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

    Doug

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