traffic services unavailable.

ncc3360
Registered Users Posts: 5 
Apprentice Seeker

Apprentice Seeker
i have a trucker 6000, the traffic services are showing as unavailable. i have everything activated, traffic is valid until 1st Sept 2020, mydrive is connected and speed camera is valid to 9th November. network status is connected and the tomtom has a gps signal. I have done a soft boot and a factory reset and it makes no difference. anybody have any ideas please.
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Answers
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Hi
@ncc3360
Welcome to the site
Check... Tap 4Dot (.... Menu) → Setting → System → About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Are the following displaying any Numbers ???
MCC/MNC
IMEI
SIM ID
GPRS Model
Stay Safe... ATB YFM0 -
Thanks for the reply,
GPRS connected, (23415,0,5,0,0,0)
MCC/MNC 23415
IMEI 15 digit number
SIM ID 20 digit number
GPRS model 16.00.152
Traffic service unavailable.
My drive connected
Traffic activated. Expires 1st September.
Network status connected.0 -
Thanks. Having done 3 soft boots and one factory restore and being a trucker having no traffic is a pain.0
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I have got the Go Premium 5'' yesterday and no traffic, tried reset etc. It says Traffic ACTIVATED but does not work. It does say GPRS DISCONNECTED so if you could help .
thanks
hofk1 -
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meltonrobbo wrote: »
I followed Vikrams advice on another post. Reset device and my traffic shows it is up and running again!
Main menu- Settings- System- Reset device.
GPRS Status shows connected (when I have my USB lead plugged into my laptop for power it shows disconnected)
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My traffic service is unavailable on my Trucker 6000. Not impressed at all with this service.1
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My traffic service is nearly always unavailable. Very disappointed in Tom Tom company that they cannot seem to deal with this frequent and problem. come on Tom Tom you must try harder otherwise you are going to lose a whole lot of future sales and customers!0