traffic services unavailable.

ncc3360

i have a trucker 6000, the traffic services are showing as unavailable. i have everything activated, traffic is valid until 1st Sept 2020, mydrive is connected and speed camera is valid to 9th November. network status is connected and the tomtom has a gps signal. I have done a soft boot and a factory reset and it makes no difference. anybody have any ideas please.

YamFazMan

Hi
@ncc3360
Welcome to the site
Check... Tap 4Dot (.... Menu) → Setting → System → About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Are the following displaying any Numbers ???
MCC/MNC
IMEI
SIM ID
GPRS Model

Stay Safe... ATB YFM

ncc3360

Thanks for the reply,
GPRS connected, (23415,0,5,0,0,0)
MCC/MNC 23415
IMEI 15 digit number
SIM ID 20 digit number
GPRS model 16.00.152
Traffic service unavailable.
My drive connected
Traffic activated. Expires 1st September.
Network status connected.

YamFazMan

Hi
@ncc3360
Tomtom Video....

You will probably have to wait until Monday for @VikramK or @lampard the Forum Moderators to pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

ncc3360

Thanks. Having done 3 soft boots and one factory restore and being a trucker having no traffic is a pain.

hofk

I have got the Go Premium 5'' yesterday and no traffic, tried reset etc. It says Traffic ACTIVATED but does not work. It does say GPRS DISCONNECTED so if you could help .
thanks
hofk

meltonrobbo

hofk wrote: »

I have got the Go Premium 5'' yesterday and no traffic, tried reset etc. It says Traffic ACTIVATED but does not work. It does say GPRS DISCONNECTED so if you could help .
thanks
hofk

Same here. No traffic, or 'Service unavailable' and GPRS Disconnected.

meltonrobbo

meltonrobbo wrote: »

hofk wrote: »

I have got the Go Premium 5'' yesterday and no traffic, tried reset etc. It says Traffic ACTIVATED but does not work. It does say GPRS DISCONNECTED so if you could help .
thanks
hofk

Same here. No traffic, or 'Service unavailable' and GPRS Disconnected.

I followed Vikrams advice on another post. Reset device and my traffic shows it is up and running again!
Main menu- Settings- System- Reset device.
GPRS Status shows connected (when I have my USB lead plugged into my laptop for power it shows disconnected)

DougLap

Hi @meltonrobbo

It will also show disconnected if the unit is connected to Wifi.

Doug

M-PEN-71

My traffic service is unavailable on my Trucker 6000. Not impressed at all with this service.

AlanhampsteadNW3

My traffic service is nearly always unavailable. Very disappointed in Tom Tom company that they cannot seem to deal with this frequent and problem. come on Tom Tom you must try harder otherwise you are going to lose a whole lot of future sales and customers!