lifetime maps

sidxxxxx
sidxxxxx Registered Users Posts: 11
Apprentice Traveler
edited July 2020 in MyDrive Connect
My device does not show lifetime maps in MyDrive. No maps showing under my Services?

Answers

  • YamFazMan
    YamFazMan Posts: 21,151
     Superuser
    edited July 2020
    Hi
    @sidxxxxx
    Which Tomtom device/model do you own ??? Is it a NEW or and existing device ???
    If the device is NEW....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • sidxxxxx
    sidxxxxx Registered Users Posts: 11
    Apprentice Traveler
    Hi thanks for your response. It's an older device. A Start 25.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @sidxxxxx

    If your device was sold with Lifetime Maps then @VikramK should be able to confirm this from their records and sort your account out. Look back here Monday.

    Doug
  • sidxxxxx
    sidxxxxx Registered Users Posts: 11
    Apprentice Traveler
    Ok, will do. Thanks very much.
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @sidxxxxx

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram