How do I find the MAC address of my Go Basic 6 inch?
Explorer25
Registered Users Posts: 15 
Master Traveler
Master Traveler
I found one one method quoted for another device. Hold the on button until the drum rolls sound and keep holding it but all it does is keep cycling the drum roll.
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Best Answer
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Hi
@Explorer25
Press and HOLD the power button
1st you will hear the Tomtom drumroll sound
When the Mono Status screen appears release the power button....
An example Status Screen....
Can be useful....
Soft/Drum roll restart on the device....
This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe...ATB YFM5
Answers
-
Hi
@Explorer25
Press and HOLD the power button
1st you will hear the Tomtom drumroll sound
When the Mono Status screen appears release the power button....
An example Status Screen....
Can be useful....
Soft/Drum roll restart on the device....
This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe...ATB YFM5 -
Thanks for that YAM - I did as you suggested even though that was what I had been doing all along. (I guess the device didn't believe it until it read it on the internet.) Still, it took 3 goes for it to work and I finally found out the MAC address so thanks for that.
I also tried the other thing to reset the device but all it did was "Start". So i don't know that that's all aobut. Never mind, origianl problem solved.0 -
Hi I have a Mac but when I couldn't connect I followed all the instructions but it still won't download and connect0
